1. thankQ Solutions Pty Ltd Lyn Favelle 2015

2. Upgrade Plus - What is it ? ● A series of services based upon requests from our customers ● Aimed at: ● Lessening the impact ● Taking up opportunities for review ● Paid services ● You choose

3. Standard Upgrade ● A standard upgrade includes: ● Environment Compatibility: ● Operating system ● SQL Server ● Any obvious potential problems ● Release Notes – what’s new

4. Upgrade Plus

5. Health Check ● Database size ● Server storage ● Optimisation ● Work with your IT team ● Make recommendations

6. Data Standards Review ● Duplication check and merging of contacts ● Email address validity for structure of email and domain ● Addresses ● Ongoing planning for maintaining data integrity ● Source and destination code setup ● Barcodes

7. thankQ 4 Test Environment An independent environment to be used for: ● User interface ● Process review ● Internal training ● New features ● Connect to a test web environment

8. Business Process Review ● Revisit existing processes ● Clinics ● Internal training ● Connect to a test web environment Training ● thankQ V4 Upgrade Basics ● 3 hours ● Ideal for train the trainer

9. Would you like to know more? Contact: Lyn Favelle Support & Consulting t: +61 2 8904 9755 Lyn.favelle@thankQ.com.au