1. 1 BEST results 2007 for Oslo Svein L. Alfheim Manager for Planning and Development SL (Greater Oslo Public Transport)

2. 2 The response rate Response rate Stockholm64 % Oslo28 % Helsinki32 % Copenhagen40 % Vienna54 % Berlin33 % Prague31 %

3. BEST Survey 2007 3 BEST Survey 2007 Best performing city per index TOTAL BASE: Replied grade

4. BEST 2007 BEST Survey 2007 4 Oslo All indices 2007 20072006200520042003 6658 5147 6255575553 5243524237 4742444339 7465676967 8380 7975 5448495147 8981827876 34 322524 6553575348

5. BEST 2007 BEST Survey 2007 5 Oslo Staff behaviour 20072006200520042003 7465676967 7357616665 7573 7169

6. BEST 2007 BEST Survey 2007 6 Oslo Social Image 20072006200520042003 8981827876 7556555041 9492949192 96949692

7. 7 All citiesOslo Citizen satisfaction -580-1066 Security and safety -487 -783 Reliability-1084-2352 Traffic supply -984-2062 Comfort-1377-1854 Staff behaviour -874 -874 Information-2166-3047 Value for money-2353-3934 Social image -489 -489 Loyalty -581-1665 Performance per index

8. BEST 2007 BEST Survey 2007 8 Satisfaction and impact – Oslo Low effect and low scores Low effect but high scores High effect and high scores High effect but low scores * Filled circles 2007 Open circles 2006

9. 9 The greater Oslo area

10. BEST 2007 BEST Survey 2007 10 Oslo Information - Subgroups Gender Age PT travel frequency Geography PT modes used

11. BEST 2007 BEST Survey 2007 11 Oslo I am satisfied with the number of departures - Subgroups Gender Age PT travel frequency Geography PT modes used

12. 12

13. 13 Thank you for your attention!