1. BEST Survey 2010 City report: Oslo Benchmarking in European Service of public Transport

2. BEST 2010 BEST City report 2010 2 Oslo Indices 2010 20102009200820072006 6062 6658 5957596255 39 485243 4446 4742 6771697465 8482 8380 5653525448 88 878981 3738 34 6061636553

3. Oslo 2010 Citizen satisfaction in subgroups

4. BEST 2010 BEST City report 2010 Background information: PT in Oslo (and Akershus) Ruter: Metro, tram, buss and ferry NSB: Train Significant challenges with reliability this winter 4

5. BEST 2010 BEST City report 2010 5 Oslo Citizen satisfaction - Subgroups

6. BEST 2010 BEST City report 2010 BEST web report 6

7. BEST 2010 BEST City report 2010 BEST web report 7

8. Impact on satisfaction Indicators impact on citizen satisfaction

9. BEST 2010 BEST City report 2010 9 Impact on satisfaction - Oslo 2009 2010 2008 When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

10. BEST 2010 BEST City report 2010 Drivers of satisfaction from MIS 10 Source: Ruter MIS - Oslo and Akershus, september 2008 to august 2009

12. Oslo 2010 Citizen satisfaction: BEST results compared to Ruter’s MIS (Marked Information System)

13. BEST 2010 BEST City report 2010 BEST results compared to Ruter’s MIS (Marked Information System) 13

14. BEST 2010 BEST City report 2010 BEST results compared to Ruter’s MIS (Marked Information System) 14