Download presentation
Presentation is loading. Please wait.
Published byWilfrid York Modified over 8 years ago
1
6/5/2016 Mercer University School of Engineering Slide 1 The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer
2
6/5/2016Mercer University School of EngineeringPage 2 Introduction Consumer choices Rep___________ Pref___________ Perceived q__________ The quality movement Competition Global e________ Quality and industrial engineering professions Careers Coursework
3
6/5/2016Mercer University School of EngineeringPage 3 The Quality Movement S_C Statistics Products SP_ Statistics Process T_M Management Employee involvement _ _ _ _ Sigma Six Sigma Lean Manufacturing (Toyota)
4
6/5/2016Mercer University School of EngineeringPage 4 Global Issues Global economy Competition Cooperation National/International standards and guidelines MIL-STD xxx ISO 9001, ISO 14000, etc QS 9000 Regulatory agencies EPA (Radiation levels, contaminants, etc) National/International Awards Deming Prize Baldrige Award
5
6/5/2016Mercer University School of EngineeringPage 5 Quality Leaders Shewhart (statistically based control chart) De_____ (management’s 14 points) Juran (quality trilogy) T________ (design of experiments) Jack Welch (advancement of Six Sigma) Donald Berwick (patient safety advocate)
6
6/5/2016Mercer University School of EngineeringPage 6 Careers Industrial engineers Quality engineers Manu_________ engineers Management engineers Project managers Proc_____ improvement specialists Black Belts Performance improvement engineers Product engineers CEO’s COO’s
7
6/5/2016Mercer University School of EngineeringPage 7 Preparation Coursework Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex___________ Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement Related courses – Ergonomics, Simulation Work experience Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field)
8
6/5/2016Mercer University School of EngineeringPage 8 Professional Organizations Institute of __________ Engineers (IIE) Special Interests Groups - Societies and Divisions Conferences American Society for _______ (ASQ) Engineers Non-engineers Society for Health Systems (SHS) Clinical Non-clinical Healthcare Information and Management Systems Society (HIMSS)
9
6/5/2016Mercer University School of EngineeringPage 9 “Quality” Organizations 4 Discussion Automobile Makers T__________ H___________ Hotels R__________________ H_______________ Fast Food Restaurants Airlines Manufacturer of Jeans
10
6/5/2016Mercer University School of EngineeringPage 10 “Quality” Credentials 4 Six Sigma Green Belt B______ Belt M_______ Black Belt ASQ Certification Quality E______________ M_____________ of Quality / Organizational Excellence Many other specialities
11
6/5/2016Mercer University School of EngineeringPage 11 “Quality” Salaries 4 ASQ 2005 Salary Survey PositionBachelor’s DegreeMaster’s Degree Project Engineer$ 67,138$ 74,951 Quality Engineer$ 64,342$ 70,820 Master Black Belt$ 91,154$107,044 Quality Manager$ 76,561$ 85,326 Vice President$123,596$126,419
12
6/5/2016Mercer University School of EngineeringPage 12 “Quality” Specialization Courses Taught by Dr. Burtner 4 Industrial Engineering ISE 327 Statistical Process Control ISE 352 Design of Experiments ISE 427 Reliability and Quality Assurance ISE 428 Quality Engineering ISE 468 Healthcare Process Improvement 4 Industrial Management IDM 355 Quality Management IDM 404 Industrial Mgt. Case Studies (includes quality) ETM 591 Special Topics ETM 627 Quality Management
13
6/5/2016Mercer University School of EngineeringPage 13 Recent Healthcare Publications and Presentations 4 Burtner, J. (2012). “Design and Analysis of Open Response Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference February 19, 2012. 4 Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals". Journal of Nursing Administration. March 2011 4 Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences", Journal of Nursing Administration. February 2011 4 Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Expo February 2010.
14
6/5/2016Mercer University School of EngineeringPage 14 “Quality” Alumni 4 Industrial Engineering Roger Alvarez: MAPEI - Fort Lauderdale Susan Barkley: HCA Healthcare Matt Stevens: Gulfstream 4 Industrial Management Drew Elrod: Medical Center of Central Georgia Roy Jackson: Southwire Chrystal York: Cooper B-Line
15
6/5/2016 Mercer University School of Engineering Slide 15 Questions? http://www.asq.org/ http://www.iienet.org/
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.