1. Welcome to the Partners in Care programme Web session five 24 March 2015 The session will start at midday Dr. Lynne Maher Director for Innovation @LynneMaher1

2. Partners in Care programme Web session five Understanding experiences Dr. Lynne Maher Director for Innovation @LynneMaher1

3. Background noise - we can hear you! If you are able to mute your phone please do so until you want to speak to the groupBackground noise - we can hear you! If you are able to mute your phone please do so until you want to speak to the group The ‘chat’ box - you are able to write a note/question in the chat box at any time. Please just use the ‘general’ chat box and not the specific Q&A oneThe ‘chat’ box - you are able to write a note/question in the chat box at any time. Please just use the ‘general’ chat box and not the specific Q&A one

4. Agenda for today’s web call Moving from understand to improve through co-design Presentation by participants of the programme Evaluation Workbook review update –by 5pm, Thursday 28 May 2015 Time for questions

5. You need to …… Complete the understand phaseComplete the understand phase Organise opportunities for co-designOrganise opportunities for co-design Start to think about what you will measureStart to think about what you will measure

6. Sharing space Team 1…………… Team 2 …………..

7. We all have different perspectives via twitter @GaryYarlington

8. Mapping

9. Co-design

10. Co-designing future information

11. “I was the only one who was consistently there. I was the only one who knew the whole story.” Ruby 84 years young……

12. During co-design you will collect ideas and find possibilities

13. Questions?

14. Measuring “ What matters more than raw data is our ability to place these facts in context and deliver them with emotional impact.” Daniel Pink – A whole new mind, 2008 © NHS Institute for Innovation and Improvement 2008

15. What measures have you identified?

16. Evaluation An evaluation of the programme has been commissioned by the Health, Quality & Safety Commission and the evaluation period will start in the next few weeks Data will be collected through the workbooks, telephone interviews, a few face to face interviews, and the case study. Interviews to include consumers, project team staff and sponsors. You will receive an e mail from Brooke Hayward, Evaluation Officer who will liaise with you about suitable times for a call/visit.

17. Work book First stage completion: –Section 1 - Preparation –Section 2 - Capture –Section 6 - Webex session 1 and 2 Second stage completion: –Section 3 - Understand –Section 4 - Improve –Section 5 - Measure –Section 6 - all webex sessions Case Study By 5pm on Thursday 28 May 2015

18. Time check 48 days Before your final work book and case study needs to be submitted Assuming you are working 5 days a week on your project

19. How does that make you feel?