1. Chapter 4 Nonverbal Communication

2. Understand the power of nonverbal communication Outline the functions of nonverbal communication Describe the communication symbols that are nonverbal codes Understand how technology and situation affect nonverbal behavior Chapter Objectives

3. The process of intentionally or unintentionally signaling meaning through behavior other than words Nonverbal Communication

4. Nonverbal communication is… –Communicative –Often spontaneous and unintentional –Ambiguous –More believable than verbal communication (channel discrepancy) The Nature of Nonverbal Communication

5. Reinforcing verbal messages –Repeating –Complementing –Accenting Functions of Nonverbal Communication

6. Substituting verbal messages Functions of Nonverbal Communication

7. Contradicting verbal messages Regulating interactions Functions of Nonverbal Communication

8. Creating Immediacy Deceiving Others Functions of Nonverbal Communication

9. Symbols we use to send messages without, or in addition to, words Nonverbal Codes

10. Gestures and body movements (Kinesics) –Emblems –Illustrators –Regulators –Adaptors –Affect Displays Nonverbal Codes

11. Facial expressions Nonverbal Codes

12. Eye behavior (Oculesics) Nonverbal Codes

13. Voice –Paralanguage –Vocal quality –Vocalizations Nonverbal Codes

14. Physical appearance –Attractiveness has advantages –Artifacts matter Nonverbal Codes

15. Space & Environment –Proxemics: The way we use and communicate with space Nonverbal Codes

16. Space & Environment –Territoriality: the claiming of an area through occupation Nonverbal Codes

17. Space & Environment –Environment (e.g. the lighting, layout, design, decoration, cleanliness and so on of a space) Nonverbal Codes

18. Touch (Haptics) –Functional-Professional Touch –Social-Polite Touch –Friendship-Warmth Touch –Love-Intimacy Touch –Sexual-Arousal Touch Nonverbal Codes

19. Time (Chronemics) Time orientation: personal associations with the use of time. Nonverbal Codes

20. Culture –Contact vs. noncontact cultures –Sex and gender influences Influences on Nonverbal Communication

21. Mediated Nonverbal Communication –Loss of paralinguistic cues –Emoticons Influences on Nonverbal Communication

22. The situational context –Public-private dimension –Informal-formal dimension Influences on Nonverbal Communication