1. Welcome!  What was that? with Ann MacDonald

2. 2 Introductions  Name  What brings you to FYI Conference?  Favorite candy when you were a child

3. We Listen to...  Obtain information  Understand  For enjoyment  To learn  To reduce/avoid crisis

4. 4  Listening benefits all of our relationships

5. 5 However...  We remember on average only 25-50% of what we hear  Did you catch that?

6. 6 Do You Know a Good Listener?  What makes them good?  small group/list

7. Meaning and Communication

8. 8 Elements of Listening  Non-Verbal  Verbal communication

9. Nonverbal Interest  Silence/don’t interrupt  Facial expression  Eye contact  Tone of voice  Body position

10. 10

11. 11 Dwight... https://www.youtube.com/ watch?v=Qg8PIK74KO4

12. Verbal Responses  Invitation to talk  Minimal encouragements  Open/Closed questions  Open statements  Reflective response  Summarize

13. 13  What are some factors/challenges that impact listening?

14. 14  Cultural and gender differences Phil and Claire http://www.youtube.com/watch?v=95lA Nl1oeBk

15. 15 General Guidelines  Minimize distractions  Avoid advice giving  Be OK with silence  Focus on what they are saying, NOT your comeback  No stealing thunder

16. 16 `  Charisma Coach/London  https://www.youtube.com/ watch?v=r_Y2VyJWYGs https://www.youtube.com/ watch?v=r_Y2VyJWYGs

17. 17  Time to practice your active listening!

18. 18 Practice  Repeat+question?  Repeat+personal statement+question?  Favorite place to eat?

19. Asking Questions /handout

20. Reflective responses  “You sound…  “You seem…  “Sounds like you are …  Match level of intensity  If wrong, will correct you  Practice exercise

21. Active Listening…  Helps identify/express emotions  Conveys respect  Responds to feelings, not behavior  Communicates caring/understanding  Helps people “talk it out not act it out”

22. Active Listening is not…  Premature problem-solving  Arguing or establishing facts  Permission giving  Necessarily time consuming

23. 23  Active listening in action Raymond/classroom http://www.youtube.com/watch?v=aP55nA8fQ9I Raymond/home https://www.youtube.com/watch?v=TA-RaDNVKpw

24. 24 Closing/Evaluations  Thank YOU for making a difference in the lives of children and families!  Also for being good listeners!