1. UK Desktop Deployment Centre of Excellence Richard T. Mannion richard.mannion@microsoft.com

2. What do we do? “Our purpose is to provide workshop style sessions to work with customers & partners to review their current desktop deployment processes, their short and longer term goals, deployment blockers, perceived deployment issues and then relate these to the 'art of the possible', with reference to Microsoft's desktop deployment best practices and the infrastructure roadmap.”

3. Business Desktop Deployment Solution Accelerator (BDD)

4. How do we do it? Invited to the UK Deployment Centre of Excellence for a BDD scoping and envisioning day. Following initial day, at a later date, invited back for a more focused specialised day covering selected topics such as: Application Compatibility, Application Packaging & Contention Databases Zero Touch Installation User State & Data MigrationSMS OS Deployment Feature Pack Microsoft Office configuration, migration & deployment Next generation deployment tools

5. A ‘typical’ day Highly interactive day – focus on customer/partner pain points Discussion of plans for next 1-3 years Identify you are at in terms of deployment & what would be their deployment ‘Nirvana’. Microsoft best practice guidance & BDD coverage There is no ‘Typical Day’! No two sessions are the same

6. A ‘typical’ agenda Meet in Building 3 @ 9:30 for 10:00 start 10:00 -11:15 Description of current situation, issues & deployment ‘Nirvana’ 11:15 – 11:30 Coffee 11:30 – 12:30/13:00 High level overview of best practices aligned to customers current and desired states focused on cost reduction, stability & flexibility 12:30 – 13:15 Lunch 13:15 – 14:30 Detailed discussion of pertinent areas of BDD plus overview of tools & availability 14:30 – 14:45 Coffee 14:45 -15:30/16:00 Discussion of short term wins through adoption of BDD practices & tools 15:30 – 16:00 Close

7. Who should attend from Customer/Partner? Ideally 6 attendees from customer: Deployment/IT Manager Technical Person (AD implementation) Technical Person (Systems Management person) Technical/Managerial Person (Applictaion compatibility and packaging) Technical Person (Build/Deployment)

8. How to Arrange a CoE Session Contact your TAM/Account team TAM/Account team will engage with my team Potential visit dates identified, and booked We do the rest!