1. Strategic Control

2. Control Methods Behavioral Control Focus is Doing Things Right Objective is Stability, Efficiency Uses Boundaries, Rewards, Culture Informational Control Focus is Doing the Right Things Objective is Flexibility, Fit Uses Scanning and Monitoring

3. Control Systems Traditional Approach Linear and Sequential Based on Feedback Loop – Single Loop Learning Appropriate when the environment is stable and predictable, performance measures are quantitative Contemporary Approach Highly Interactive Based on Informational and Behavioral Controls – Double Loop Learning Appropriate when internal and external conditions are changing and unpredictable

4. Contemporary Approach Highly Interactive Based on Informational and Behavioral Controls – Double Loop Learning Appropriate when internal and external conditions are changing and unpredictable

5. Control Systems Traditional Approach Linear and Sequential Based on Feedback Loop – Single Loop Learning Appropriate when the environment is stable and predictable, performance measures are quantitative

6. Traditional Control Systems StrategicPlan Market/Customers Products/Services Strategy InputsOutputs Goals Fixed Results Measured Incrementally Resources Capabilities Competencies Feedback Vision Mission Values

7. Contemporary Control System StrategicPlan Market/Customers Products/Services Strategy InputsOutputs Results Continuously monitored Resources Capabilities Competencies Feedback Behavioral Controls Continuous Scanning and Monitoring Feedforward Informational Controls Vision Mission Values Goals Continuously Reviewed