1. © Copyright Giarte, Amsterdam, 2010 Offshore & Outsource possibilities in SSA Bart van der Linden Researcher/Analyst, Giarte

2. © Copyright Giarte, Amsterdam, 2010 Introduction Research Uganda & India: CSF for obtaining offshore projects for Uganda Nine CSF’s SWOT India and Uganda Some CSF’s in detail Opportunities for SSA Propositions Questions Overview

3. © Copyright Giarte, Amsterdam, 2010 Sourcing C.V. Bart van der Linden 2010: Giarte, researcher/analyst 2010: Computable, writer 2010 – 2009: Internship at T-Systems Shell Global Account, innovation within outsourcing relationships 2010 – 2008: Outsource Magazine, writer 2009 : Conference IST-Africa: CSF for obtaining Outsourcing projects for Uganda 2009: White paper: CSF for obtaining Outsourcing projects for Uganda 2008: Research Uganda concerning Offshore Outsourcing 2007: Study trip India: why India has such a prolific investment climate for offshore outsourcing? 2006: Study trip Uganda: What is the current status of ICT in Uganda? Introduction

4. © Copyright Giarte, Amsterdam, 2010 1.Appropriate knowledge and high quality universities 2.International exposure 3.Sustainable infrastructure 4.Awareness of cultural differences 5.Mastering English 6.Investments of international companies into the local economy 7.Creation or expansion of a potential niche 8.Political stability & influence government 9.Triple helix model Critical Success Factors

5. © Copyright Giarte, Amsterdam, 2010 Critical Success Factors: SWOT India vs Uganda

6. © Copyright Giarte, Amsterdam, 2010 Critical Success Factors: SWOT India vs Uganda

7. © Copyright Giarte, Amsterdam, 2010 Critical Success Factors: SWOT India vs Uganda

8. © Copyright Giarte, Amsterdam, 2010 CSF: governmental influence & foreign investments

9. © Copyright Giarte, Amsterdam, 2010 CSF: Knowledge & high quality universities

10. © Copyright Giarte, Amsterdam, 2010 Quotes: Mobile is affordable to many and can play a pivotal role in information sharing especially in developing countries. the EuroAfrica-ICT regional coordinator said Mobile Monday is definitely a catalyst for deeper exploration of mobile telephony and its impact to local developments. CSF: having a niche/specialisation

11. © Copyright Giarte, Amsterdam, 2010 CSF: having a niche/specialisation Epi-Handy (Uganda)

12. © Copyright Giarte, Amsterdam, 2010 MPESA (Kenya): CSF: having a niche/specialisation

13. © Copyright Giarte, Amsterdam, 2010 CSF: Infrastructure -> Internet

14. © Copyright Giarte, Amsterdam, 2010 Opportunities for SSA: building apps for handhelds

15. © Copyright Giarte, Amsterdam, 2010 Opportunities for SSA: Cloud opportunities -> SaaS Private Clouds Public Clouds IaaS NW HW OS.. AaaS NW HW OS NW HW OS NW HW OS VM MW App MW App MW App AppCom Hybrid Clouds

16. © Copyright Giarte, Amsterdam, 2010 Some countries in Africa are more than ready for offshoring or offshore outsourcing of mobile technology related work. B2B development is better than ICT4D. Government’s in some African countries slow down the ICT sector. Companies need to take more risk for their start-ups in Africa. Propositions:

17. © Copyright Giarte, Amsterdam, 2010 Questions