1. F ACILITIES AT THEIR B EST Presented by Scott Swidersky Director, Information Systems Division WELCOME NCCAIIM

2. Agenda Items Our Facility The Components The Distinguishing Factors Continued Awareness The Management Team Protection of Client Data

3. Our Facility

4. Breaking Ground in a World Class Facility, 2007 This 120,000 sq.ft. facility is home to QAI’s headquarters, Fulton, MD

5. The Components

6. Our People ─ QAI promotes from within!

7. Dedicated Client Centers

8. The QAI Learning Center is available for vendors to share new technologies, perform in-house training seminars and support client trainings. Promotes our On- Ramp program and continued QC discussions.

9. QAI’s Lab Facility offers testing for clients and demonstration areas for proof of concepts.

10. State of the Art Technology and Process KOFAX FUJITSU KODAK BELL & HOWELL CANON IBML A2IA EMC OPENTEXT IBM MICROSOFT ADOBE NOTABLE SOLUTIONS, Inc.

11. The Distinguishing Factors

13. We work with our clients in a variety of capacities: Project analysis Performing an initial proof of concept On-site & off-site services Legacy conversions with client participation Project management & subject matter expertise roles Ongoing outsourcing or implementation of day-forward solutions Understanding the impacts of industry regulations as they apply to data and retention functionality Our Approach

14. Lead with a solution that is right for the client Solutions should be unique to each client Network with other companies to provide the client with the right solution Having the Right Solution! Service Bureau & Systems Integrator

15. Imaging Options In-House or Out-Sourced Day Forward Backfile Conversion On-Demand Split Paper/Digital Files

16. Continued Awareness

17. Our own fleet Our fleet consists of late model vehicles to ensure reliable transportation of client documents and data. All QAI properties are traditionally marked with the recognizable “ Q ”.

18. Appreciate your clients – get to KNOW them.

20. The Management Team

21. QAI Management QAI has consistently succeeded for years in supporting its customers and exceeding expectations for service, quality, and value. Our project organization lends itself to short, direct lines of communication promoting the greatest interchange of information at the appropriate level of management.

22. Reporting QAI’s reporting process and procedures include: Project plans and SOPs at project startup. Weekly status meetings and monthly progress reports – documenting the progress of the capture/conversion efforts during that reporting period. Reports will include: pending tasks, issues and constraints on project timelines, documents processed, and expected throughputs.

23. Protection to Client Data

25. Our state-of-the-art archive facility was built to ensure the integrity of our client's information is kept both safe and confidential. With this fully protected facility and our trained archivists, a client can be assured of safe and secure storage for their paper documents and electronic media. Archive Facility

27. Insure Client Confidence Increase Employee Retention Increase Employee Moral Reduce Risk Eliminates Rework So Why All This?

28. Quality Associates, Inc. sswidersky@qualityassociatesinc.com Tel: (800) 488-3547 www.qualityassociatesinc.com Questions ?