1. QUALITY

2. QUALIDOC Web site: www.qualidoc.co.uk e-mail: jnwhite@qualidoc.co.uk Telephone: 44+ (0) 1666 503994 JEAN WHITE

3. Why do I need Quality Standards? –Extensive use in every field of Western business – from IT and Aircraft to House builders How long does it take to get accredited? How will it affect my processes and people? Will it raise costs? Is there an easy or fast-track route?

4. SOFTWARE QUALITY ASSURANCE: THE EUROPEAN APPROACH CAPABILITY MATURITY MODEL INTEGRATION (CMMI) QUALITY MANAGEMENT SYSTEMS ISO9000:2000 Guidance for Performance Improvement (Supports ISO9001:2000 Quality Management Systems Standard) ISO/IEC 15504 Software Process Improvement and Capability determination

5. FOCUS OF ISO9000:2000 “ADOPTION OF A PROCESS APPROACH TO:  IMPROVE THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM  TO ENHANCE CUSTOMER SATISFACTION BY MEETING CUSTOMER REQUIREMENTS”

6. FOCUS OF CMMI  “TO ENCOURAGE THE ASSESSMENT OF ORGANISATIONAL AND PROCESS CAPABILITY AND ESTABLISH PRIORITIES FOR IMPROVEMENT  GUIDE THE IMPLEMENTATION OF THESE IMPROVEMENTS”

7. CMMI ELEMENTS  Product/Service Delivery Status  Process Summary  Project Planning

8. CMMI ELEMENTS (cont.) Requirements management Acceptance and Certification Resource deployment and training

9. CMMI ELEMENTS (cont.) Design integrity and robustness

10. CMMI ELEMENTS (cont.) Project Control and Management Organisational Maturity Suppliers and Partners

11. General Requirements Documentation Requirements –General –Quality Manual –Control of Documents –Control of Records ISO9000:2000 QUALITY MANAGEMENT SYSTEM

12. ISO9000:2000 MANAGEMENT RESPONSIBILITY Management commitment Customer focus Quality Policy Planning –Quality Objectives –Quality Management system planning

13. ISO9000:2000 MANAGEMENT RESPONSIBILITY Responsibility, authority and communication –Responsibility and authority –Management representative –Internal communication Management Review –General –Review input –Review output

14. ISO9000:2000 RESOURCE MANAGEMENT Provision of resources Human Resources –General –Competence, Awareness and Training Infrastructure Work Environment

15. ISO9000:2000 PRODUCT REALIZATION Planning of Product Realization Customer-related processes –Determination of Requirements Related to the Product –Review of Requirements Related to the Product –Customer Communication

16. ISO9000:2000 PRODUCT REALISATION Design and Development –Design and Development Planning –Design and Development Inputs –Design and Development Outputs. –Design and Development Review –Design and Development Verification –Design and Development Validation –Control of Design and Development Changes

17. ISO9000:2000 PRODUCT REALISATION Purchasing –Purchasing Process –Purchasing Information –Verification of purchased product Production and Service Provision –Control of Production and Service Provision –Validation of Processes for Production and Service Provision –Identification and Traceability –Customer property –Preservation of Product Control of Monitoring and Measuring Devices

18. ISO9000:2000 MEASUREMENT, ANALYSIS AND IMPROVEMENT General Monitoring and Measurement –Customer Satisfaction –Internal Audit –Monitoring and Measurement of Processes –Monitoring and Measurement of Product

19. ISO9000:2000 MEASUREMENT, ANALYSIS AND IMPROVEMENT Control of Nonconforming Product Analysis of Data Improvement –Continual improvement –Corrective Action –Preventive Action

20. WEBSITES CMMI (CAPABILITY MATURITY MODEL INTEGRATION) http://www.sei.cmu.edu/cmmi/products/models.html ISO (International Standards Organisation) www.iso.org ISO/IEC 15504 http://www.sqi.gu.edu.au/spice

21. QUALITY Many Thanks, JEAN WHITE Slides prepared by Midwest Technologies Ltd.