1. R ISK M ANAGEMENT & I NSURANCE TALON INSURANCE AGENCY, LTD. Insurance experienced TALON INSURANCE AGENCY, LTD. Insurance experienced

2. R ISK M ANAGEMENT & I NSURANCE Presented by Chip McKenzie & Staff

3. TALON INSURANCE TALON INSURANCE  Business plan defines “Target Accounts”  Profitable growth  We would like clients as yourself  Why you might want us as your Broker

4. TALON INSURANCE OUTLINE TALON INSURANCE OUTLINE  History  Organization & Team  Risk Management & Insurance  Account service commitment (ASC)  The Process

5. TALON INSURANCE HISTORY TALON INSURANCE HISTORY  1942  Nederland, Houston  Large regional independent broker  Team approach

6. TALON INSURANCE ORGANIZATIONAL CHART TALON INSURANCE ORGANIZATIONAL CHART

7. TALON INSURANCE TEAM CHART TALON INSURANCE TEAM CHART

8. TALON INSURANCE ORGANIZATION TALON INSURANCE ORGANIZATION  Markets  Education  References available  Risk Management & Insurance services

9. TALON INSURANCE RISK MANAGEMENT PROCESS  Insurance is just one technique used in protecting your Corporate assets. With the Risk Management philosophy you have the following options;

10. TALON INSURANCE RISK MANAGEMENT PROCESS  Avoidance of risk  Control (Reduce)  Transfer of risk Insurance Non Insurance  Retain

11. TALON INSURANCE RISK & EXPOSURE MANAGEMENT SEVERITYSEVERITY FREQUENCY H I GH LOW AVOIDANCE OR REDUCTION TRANSFER RETENTION REDUCTION AND RETENTION

12.  Six month partnership review  Certificate management system  Other committed services TALON INSURANCE ACCOUNT SERVICE COMMITTMENT

13. TALON INSURANCE SIX MONTH PARTNERSHIP REVIEW  Communication / performance review  Open claims review  Loss control review  Insurance summary  Optional coverage’s  Experience modifier estimates  Operation changes  Insurance market assessment

14. TALON INSURANCE CERTIFICATE MANAGEMENT SYSTEM  Help establish limit & coverage requirements  Categorize vendors/suppliers  Set up letters & mailings  Create monitoring System  Review certificates

15. TALON INSURANCE OTHER COMMITTED SERVICES HIGHLIGHTED  Audit / Classification verification  Co - Insurance compliance  Business Interruption / Extra Expense review  Experience modifier calculating/ checking  Contracts review

16.  Safety / Operations Manual Development  State & Federal law compliance  Special Loss Control Services  Bid preparation and shopping of markets TALON INSURANCE OTHER COMMITTED SERVICES HIGHLIGHTED

17. ( A l l p r o m p t e d / s u s p e n d e d b y A G E N A ) Delivery of Cert’s / ID’s /Binders (Opening) Initial Appt. Quoting & Marketing Present & Write (Closing) Gather information ASC Review Periodic Newsletter/ Seminars Desired risk management services On going broker admin. service work and visits Six month partnership review Contact 90-150 days prior to Renewal TALON INSURANCE “THE PROCESS” Periodic Newsletter/ Seminars

18. T HANKS FOR YOUR TIME AND ALLOWING US TO SHARE OUR ORGANIZATION WITH YOU !