1. Reservations and Conference Services CAS Assessment Matt McKinney. Assistant Director of Operations and Reservations

2. Reservations and Conference Services Self-Assessment  Faculty, Staff and Graduate Students  Housing, Recreation, IT, Psychology, SGA, Operations, Conference Services  Manager for Event Management at Columbus State College in GA.

3. Findings (Strengths) Current and Accessible Policies and Procedures Excellent technical and support staff – customer service Encourages and supports professional development and collaboration across UWF Emergency procedures training Responding to the needs of all students and other populations Communication and coordination with service providers Technology (Event Management System, back up, website)

4. Recommendations and Actions Intentional assessment and evaluation Student persistence and success Impact on outcomes Develop a clearly stated assessment plan Set unit goals to fall inline with University, Divisional and Departmental priorities Revised survey through Campus Labs

5. Recommendations and Actions Opportunity for expansion of services Revenue generation Re-branding conference center (Ballroom) Review and update advertisement Contract revision (Camps Audit) Streamline processes Graduate Assistant cross-training and work study student