1. Q.iMPACT WebEx Session #4: Getting help, where, who & when Scott Haimerl, Mettler-Toledo Q.i Product Manager July 17, 2008 Batching Productivity with:

2. Scott Haimerl, Mettler-Toledo Q.i Product Manager July 17, 2008 Getting help for Q.iMPACT MT FTP site MT Q.iMPACT support Your local MT Representative Mettler-Toledo Q.i contacts 2.Live support1.Electronically 24/7

3. Getting help for Q.iMPACT Electronic Support: Mettler-Toledo Q.i FTP Support Site

4. Getting help for Q.iMPACT Electronic Support: Mettler-Toledo FTP Q.i Support Site 1.How to upgrade your firmware to A.1 2.How to license a channel

5. Getting help for Q.iMPACT Electronic Support: Mettler-Toledo FTP Q.i Support Site Go to Mettler-Toledo Q.i Product Support Site Now a direct “bookmark” link: Firmware downloads Select Q.i A.1 update procedure Follow instructions Select applicable A.1 Firmware version How to upgrade your firmware to A.1

6. Getting help for Q.iMPACT License a channel:New licenses The following procedure is only for new license activation: If you lose your license due to unforeseen circumstances for firmware versions before A.1 (A.0) you must contact Mettler-Toledo: You will need to provide your serial number so your license can be restored (do a print screen of your licensing procedure and save/print it to a record that you will not lose). If you lose your license for firmware A.1 (A.0), you have several options as outlined in the A.0 firmware WebEx. Briefly, some of the options you have include: Restore your license on the Mettler-Toledo Q.i License page Obtain a temporary license (trial) 7 day license You can run on Spill-Only mode *See details on the firmware release A.0 WebEx 2 How to license a channel Q.iMPACT WebEx sessions

7. Getting help for Q.iMPACT License a Channel: Receive your channel request code Training Video: Go to Mettler-Toledo Q.i Product Support Site Select training videos bookmark link: Training Videos View video on Licensing Channels

8. Getting help for Q.iMPACT License a Channel: Matroller Home Web Page Click on the maintenance

9. Getting help for Q.iMPACT License a Channel: Matroller Web Page Click on Licenses

10. Getting help for Q.iMPACT License a Channel: Matroller Web Page You will need to be in Program mode

11. Getting help for Q.iMPACT License a Channel: Matroller Web Page Enter the number of channel licenses requested Click outside the license request area to generate a Request Code Copy or make note of this request code (Keep this page open or a new code will generate when re-opened) Confirm program mode

12. Getting help for Q.iMPACT License a Channel: Matroller Web Page Click on link to open registration screen

13. Getting help for Q.iMPACT License a Channel: Matroller Web Page Move window up to reveal Q.i software registration box

14. Getting help for Q.iMPACT License a Channel: Matroller Web Page Select Q.iMPACT

15. Getting help for Q.iMPACT License a Channel: Matroller Web Page 1.Page down to reveal the license block 2. Fill out license block: Contact information Paste or type request code Enter serial number Where to find serial number 3. Click next

16. Getting help for Q.iMPACT License a Channel: Matroller Web Page 2. Paste here 3. Click anywhere outside the code box 4. Click submit – activation accepted 1. Copy your authorization code

17. Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller home page Verify your channel license activation Go to matroller home page Select PAC button

18. Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller web page Select “Assign channels”

19. Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller web page Licensed channels will appear in green

20. Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller home page Return to home page Select Run Mode Finished

21. Getting help for Q.iMPACT Live Support:Mettler-Toledo support: Telephone support: 1.Contact your local MT Representative 2.Support Center: Toll Free (USA)1-800-866-9773 International1-614-438-4885 Emailsupport.css@mt.comsupport.css@mt.com Support center standard hours: Monday – Friday 8am to 5 pm EST After hours: Your call will be received by our call center Call is forwarded to the “on-call” technical support person Technical support person will call you back

22. Bradley Timm –Office:614-438-4949 –Cell: 614-961-9277 Mark Whitt –Office: 614-438-4322 –Cell: 614-402-7567 Scott Haimerl –Office: 614-438-4412 –Cell: 614-301-2185 Scott McKinney –Office: 614-438-4378 How to use & licensing assistance Software support & licensing assistance Business issues & licensing assistance Licensing assistance Live Support:Mettler-Toledo Q.iMPACT Support Contacts: Getting help for Q.iMPACT

23. 1.Backup recovery procedures March 19th Mark Whitt and Scott Haimerl 2.New features in A.0 firmware April 17th Mark Whitt and Scott Haimerl 3.Optimizing material paths and channels June 19 th (Recorded) Bradley Timm and Scott Haimerl 4.Getting help, where, who, when? July 17 th (Recorded) Julia King/Scott Haimerl 5.Guidelines for insuring a successful installation August 21st Bradley Timm and Scott Haimerl 6.Support tools and how to use them September 25th Mark or Bradley and Scott Haimerl 7.Mettler-Toledo Q.i 365 product (license required) October 23rd Bradley Timm and Scott Haimerl

24. Thank you for your participation! See you next month for WebEx #5: Guidelines for insuring a successful installation