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2. Connector http://uk.youtube.com/watch?v=fijBUeq iW0ghttp://uk.youtube.com/watch?v=fijBUeq iW0g What was causing a problem with the communication in this clip? This is a B_ _ _ _ _ _ to communication.

3. Barriers to effective communication

4. Identify potential barriers to effective communication and suggest examples of how they can be overcome.

5. Activity 1 Read through the Dr Jones Case study. In pairs discuss this situation and then answer the 3 questions at the bottom. Individually write down your answers in full sentences. Be ready to feed back to the group. You have 5 minutes!!!

6. 3 main ways communication can be blocked…. 1.If a person is unable to see, hear or otherwise receive the message. 2.If a person is unable to make sense of the message 3.If a person misunderstands the message

7. Activity 2 In pairs think of 1 example for each of the ways communication can be blocked. Write down your answer as a spider diagram. You have 5 minutes

8. Activity 3 Role Play!! In groups of 4 choose one of the scenarios to role play from the scenario worksheet. Prepare this to be performed in front of the group. You have 10 minutes to prepare.

9. 1. Message not received Visual disabilities Hearing disabilities Environmental problems like poor lighting, noisy environments and speak from too far away. People may not be able to sense a message – sensory deprivation Visual and hearing disabilities may result in a person having feelings of isolation. http://uk.youtube.com/watch?v=xX85Y5Zb7sw

10. 2. Message makes no sense Use of different languages including foreign languages and signed languages. The person receiving the message has physical and intellectual disabilities such as memory loss or learning disability.

11. The use of different aspects of language such as: a)Jargon – technical language. b)Slang – language that only certain groups of people use. c)Dialect – people from different areas make different sounds when they speak d)Acronyms – initials that stand for words, such as PCT (Primary Care Trust).

12. 3. Message misunderstood. Cultural differences – Interpret verbal and non-verbal messages and humour differently. Assumptions about ethnic group, gender, disability, sexual orientation can lead to stereotyping and misunderstanding. Emotional issues – Very angry or happy people may interpret communication differently. Aggression, stress and inappropriate behaviour could lead to misunderstanding.

13. Social setting – Friends and family may understand statements and behaviour better than strangers. People use different types of language in different situations. USE PROFESSIONAL LISTENING SKILLS TO UNBLOCK THE COMMUNICATION CYCLE.

14. Effects of communication difficulties Children don’t receive appropriate care – e.g. certain food makes them unwell but they cant communicate this. Cut people off – people unable to interact socially and become frustrated or angry. Barriers need to be overcome to meet children and young people’s physical, social and emotional needs.

15. Activity 4 In your groups discuss the 5 role play scenarios you have seen. 1. Suggest ways you could over come this communication barrier. 2. Think about how this barrier could be a problem in a childcare setting. Why is it a problem? and how would you over come it? 3. Feedback to the group and fill in the blank barrier table. You have 10 minutes

16. Barriers to Communication Language – what happens if the recipient doesn’t understand the words you are saying? Disability – hearing impaired, visually impaired, dementia. Background noise – think about how difficult it is to communicate in a noisy disco. Mixed messages coming from the communicator. Silence – if someone is not communicating, it can be very difficult to find out what the message is. Single word answers to questions. Anger – Shouting can often frighten and confuse the listener.

17. Activity 5 Design a poster that identifies some of the barriers that patients and service users may experience in a health and social care setting. Design a second poster suggesting examples of how workers in a health and social care setting could overcome each barrier. 20mins!

18. Support or services for communication Turn to Page 10 in your textbook Here are some scenarios. If you were a childcare professional, what would you do for each of these children, to help them communicate more effectively? 3 year old boy, newly arrived in country, English as second language 2 year old girl who is hard of hearing and who is blind 4 year old girl who is in care, she doesn’t speak English, her paernts are fighting over her and making allegations against each other 1 year old boy with stammering problems and low self esteem 3 year old boy who has autism and has no speech 2 year old with learning disabilities and autism

19. Review Get into groups of 2 -3. You each have a set of cards in front of you. 6 of these cards are types of communication barriers The rest are ways to over come these barriers Match up the ways of overcoming the barriers with the correct type of barrier You have 7 minutes!

20. Barriers to effective communication Factors that affect communication: Sensory deprivation Foreign language Jargon Slang Dialect Use of acronyms Cultural differences Distress Emotional issues Disabilities Environmental factors Misinterpretation of messages Differing humour Inappropriate behaviour Aggression Feelings of isolation