1. Building Bridges With Language™ Molloy, LLC – Business Development Group Dan Molloy Video Series 4 of 5

2. Long term trust

3. Trust takes time

4. It starts as… maybe trust

5. Blink of an eye

6. Trust or no trust… ?

7. Woman’s intuition

8. Automatic assessments

9. It begins instantly It’s automatic! You lighten their load… or You add more baggage…

10. Say the right things… Lighten their load +++++

11. Speak the wrong words… Confuse them Talk down to them Add more baggage

12. Gift giving

13. They always know

14. They know instantly They assess your competence

15. You know instantly also!

16. You just know it! Feel it! Sense it!

17. They don’t say anything… However… who you are being is very clear to them…

18. The gift you can give Focus Attention Energy

20. Ringgggg – Get set! Listen “actively”

21. Get out of the service bays… It’s not the right place to create a relationship You need a quiet area

22. Gift #1 = Your attention

23. Gift #2 = Your words

24. Re-cap

25. Produce the assessment you want In the prospects and customers … in 10 – 15 – 20 seconds Every day

26. Build maybe trust

27. Hmmmmm… These people sound different… Maybe I can trust them?

28. You’ve create a mood of trust

29. What they want… Someone to trust Someone who listens Someone who promises Someone who is qualified Someone who is always there Someone who offers a fair price

30. Make your offer & be quiet Let them hit the ball back your way They will Then you’ll know what to do

31. Maybe Trust I Part of the foundation

32. Maybe Trust II Created in the store

33. Hmmmmm… Maybe I am in the right place

34. Phone and POS = same model CFR – R – P – A – D – CFA Language is the same Actions are different

35. Long term trust is “bedrock”

36. Re-Cap Non – Trusting prospect How much is? You produce trust and relationship Offer a choice close … it’s simple…

37. Only Two Parts… Build Trust Have a Conversation for Action

38. Next Video Designing the actual dialogue Word by word… line by line…