1. Strategy Managing Information

2.  Technology is “technology” only for people who are born before it was invented. – Alan Kay

3. Topics for Tonight  Leadership / Management (Project Planning)  Organization Culture / Structure  Organizational Cultural  Technology Challenges  Emerging Technology (SCM/ERP)

4. Leadership Leadership Doing things effectively… Management Management Doing things efficiently…

5. “What creates trust, in the end, is the leader’s manifest respect for the followers.”  Jim O’Toole author, Leading Change

6. Infuse Business/Technical Strategy  Strategy  Structure

7. Management Doing things efficiently…

8.  Managers translate strategy into day to day business processes in an environment that is becoming increasingly complex and interdependent

9. Winnie the Pooh on Management  Establish Objectives  Organize  Motivate  Develop People  Communicate  Measurement and Analysis

10. Change The only constant is change……

11.  Today, we are experiencing the same loss of control and yearning for a simpler time as the nineteenth-century farmer who had to give up their land and move into cities to survive. Jennifer James, 1996, p.20

12.  Everything will change. The only question is growing up or decaying. Nikki Giovanni (1943-) American poet

13.  Old business processes, management practices, organizational structures and ways of working have become inappropriate for the new volatile, global, competitive business environment

14. Technology Challenges The call for leadership

15. IT Era’s  Data Processing (DP)  Micro Era  Network Era  WAN Network Environment – Client-Server – Thin Client – WAP

16. Strategic Information Alliance  Cost leadership  Differentiation  Growth  Innovation  Improve internal efficiency  Customer-oriented approaches

17. Managing Technology  Constant growth and change  Shift from tangible to intangible benefits  Not a sure thing  Charge back  Risk  Outsourcing  Increasing returns

18. Review of Systems  Are we measuring the right things  Are the right people receiving the information  Are measure compatible with management philosophy  Is the system being used as intended

19. Organizational Issues Why culture and structure matter

20. Organizational Policies  SPAM  Peer-2-Peer (P2P) [copyright]  Chat  Telecommuting – integration, training  Email vs. Videoconferencing vs. Telephone  Emerging Technologies – Speech Recognition – Mobile Devices – Virtual Reality

21. Technology Issues  Transition to network computing  Move from Legacy systems to client/server  How much infrastructure?  Centralization vs decentralization – finding the balance  Role of end user

22. Keys of Success  Rethink Missions - new strategies, new structures.  Innovation - The collection, dissemination and analysis of customer information has become an essential prerequisite of a modern retailing operation. – Technology is no longer just an aid - its the heart of the strategy.  Agility / Flexibility.  Organizational Learning - New networks are opening the bandwidth of human communication.

23. Key Planning Issues  Align IT plan with organizational business plan  IT architecture that promotes and networks that integrates users, applications, and databases  Allocation of IS and operational resources among competing applications  Completing projects on time and within budget

24. Mistakes are not the “spice” of life. Mistakes are life u Tom Peters, Circle of Innovation

25. We are beginning to completely reconceive organizations How have you made your company a better place? u Tom Peters, Circle of Innovation