1. George Mason University Assessing Technology Support: Using Portfolios to Set Goals and Measure Progress Anne Agee, Star Muir, Walt Sevon Information Technology Unit George Mason University MARC Presentation, December 3, 2001 Copyright Anne Agee, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. George Mason University Overview of DoIT n Division of Instructional and Technology Support Services n 7 Departments –Classroom Technologies –Client Services (Support Center/Telecom) –GMU-TV –Instructional Resource Center –STAR Center –LAN/Desktop Support –Mason Media Lab

3. George Mason University Overview of Portfolio Assessment n Annual Process: Portfolios due June 30 n Guidelines –Collaborative project in the department –Content: mission, strategies, performance data, improvement efforts, significant accomplishments, goals –Evidence: service reports, usage stats, policy statements, support materials, written comments from clients, evaluation reports –Public sharing: administration, staff and clients

4. George Mason University Conclusion: Benefits of Portfolios n Engagement of departments n Insight into department performance n Culture of assessment n Relation to personal evaluations n Visibility to administration and clients

5. George Mason University Additional Information Anne Agee (aagee@gmu.edu)aagee@gmu.edu Star Muir (smuir@gmu.edu)smuir@gmu.edu Walt Sevon (wsevon@gmu.edu)wsevon@gmu.edu Portfolio Guidelines: http://www.doiiit.gmu.edu/staff/assessment.htm