1. Customer First

2. The Customer View Customers deal with Government, not with Departments; Customers are interested in the services, not who provides them; Customers want the right answer first time Customer First

3. What is it? Delivering customer services in a way that suits the customer, not just the organisation delivering them An opportunity to reduce delivery costs as well as improve services to the customer Not another IT project Customer First

4. What is it? Business transformation at a corporate level Customer First will fundamentally change the way that Isle of Man Government does business with citizens and businesses Customer First

5. What is it? Website One Stop Shop Telephone Call Centre Customer First

6. Website Customer First

7. Current “front office”

8. Customer First New “front office”

9. Customer First One website - three skins RESIDENTS Government information & services for the Manx community BUSINESS Makes the Island an easy place to do business Promotes the Island as a business destination VISITOR Provides access to leisure services Promotes the Island as a tourism destination

10. Concept 1

11. Concept 2

12. Concept 3