1. SG ADMINISTRATION PRELIM REVISION

2. UNIT 1a: Organisation Structures Charts show Structure and size Levels of management Lines of communication, command/ authority Spans of control Relationships – line and lateral

3. UNIT 1a: Organisation Structures Charts can change Tall or flat Affects of restructuring

4. UNIT 1b: Functions of Departments  Purchases  Sales/marketing  Finance  Human Resources/Personnel  Administration  IT Services  Centralisation of services

5. UNIT 2a: Office Layout Layouts  Open plan or cellular  Features/advantages  What to consider when changing HOW to bring about change Involve workers Communicate with workers – ideas – tell of benefits Check on benefits

6. UNIT 2b: Health and Safety Legislation to know:  Health and Safety at Work Act  Display Screen (Equipment) Regulations  Reporting of Accidents  First Aid  Responsibilities of employer and employee

7. UNIT 2b: Working practices Working out of office:  Teleworking/homeworking using computers to link  Hot desking  Flexitime

8. UNIT 2c: Reception  Reception area – features  Reception duties Deal with visitors Deal with books – reception register, staff in/out, appointment diary Security

9. ICT - Information and Communications Technology  Hardware  Software Word processing Spreadsheet Database Powerpoint Email E-dairy  Editing  Formatting  File management  Networks – LAN, WAN

10. ICT - Information and Communications Technology Internet Equipment: modem ISP URL - address Search engine Websites – web pages Download Email Good web page/site Home page Hyperlinks (easy to navigate) Search facility in site Contact details Ecommerce – online booking – secure payment

11. UNIT 5: Sources of Information  Electronic sources  Paper based sources  People based sources

12. UNIT 7: Travel  Requirements – travel request form  Research – internet  Booking In writing: accommodation booking form/travel booking form By fax, email, traditional post  Prepare itinerary  Payment  Expense claims

13. UNIT 6: Presentation and Presentation of Information  Written Letter, memo, report, itinerary, form  Graphs and charts Bar chart, line graph, pie chart etc  Equipment/software to present Digital projector/powerpoint; flip chart, overhead projector

14. OFFICE EQUIPMENT  Printers (colour?)  Photocopier - collator  Laminator  Binder  Camera  Scanner  Shredder