1. Cooperation and human factor are key for the success of the SES By François Ballestero ETF Political Secretary Public Hearing on SES II EESC, Brussels, May 31, 2011

2. Assessing the present situation 1 Public Hearing on SES II EESC, Brussels, May 31, 2011 SAFETY The trend is good but we are not satisfied, we want to do much more…

3. Assessing the present situation 2 ENVIRONMENT Despite efforts and lack of framework, the outcome is not satisfactory… Public Hearing on SES II EESC, Brussels, May 31, 2011

4. Assessing the present situation 3 DELAYS (source: CODA) In a bad year (2010), ATM is responsible for only 1/3 of the air transport delays. In 2009, ATM accounted only for ¼. Public Hearing on SES II EESC, Brussels, May 31, 2011

5. Assessing the present situation 4 COST Despite the crisis, the costs have been kept as constrained as possible. Public Hearing on SES II EESC, Brussels, May 31, 2011

6. Safety => should remain the true N°1 priority, better occurrence reporting system, just culture, EASA ETF and the staff are committed to safety Environment => implement FABs through cooperation model, Eurocontrol network management. The ATM is far from being the only contributor in this domain (manufacturers, airports, airlines) Improving the present situation 1 Public Hearing on SES II EESC, Brussels, May 31, 2011

7. Cost => the trend is good despite difficulties. Efforts have to be pursued. However, the economic performance is not about cost reduction. It is about cost efficiency. Delays => 2010 saw increased delays because of volcano and industrial actions. Strikes could have been avoided with good social dialogue at all levels (ANSP, FAB, European). Human factor => let’s take it as seriously as the other areas and, as a result, everything will improve. Improving the present situation 2 Public Hearing on SES II EESC, Brussels, May 31, 2011

8. Human is the overall element in the gate-to-gate FAB Performance Scheme SESAR 5th Pillar: Human Factor Human Public Hearing on SES II EESC, Brussels, May 31, 2011

9. National  Regional – route network – procedures – tools – airports and beyond Cooperation is the only way FAB Social Dialogue FAB Public Hearing on SES II EESC, Brussels, May 31, 2011

10. Poor consultation – Low commitment – Delays Social Implications (Social Tension) Safety Performance Scheme Public Hearing on SES II EESC, Brussels, May 31, 2011

11. Becoming reality: – Validation 2011 – Deployment from 2012 New tools for ATCOs Training The heart of the system Flexibility SESAR Public Hearing on SES II EESC, Brussels, May 31, 2011

12. Human role – Crucial – Core – Training – Investment Mobility: – No forced mobility – No Social dumping Just Culture Social Dialogue 5th Pillar: Human Factor Public Hearing on SES II EESC, Brussels, May 31, 2011

13. Delays should be addressed by ATM but also by airlines, airports and ground handlers Cost efficiency is different from cost reduction Human Factor: to be integrated everywhere Cooperation is the way forward Keep the human in the core of the system Social dialogue is the pivotal tool Safety: lot to do SES implementation needs Staff support Conclusion Public Hearing on SES II EESC, Brussels, May 31, 2011

14. Many thanks for your attention www.etf-atm.org www.etf-europe.org Public Hearing on SES II EESC, Brussels, May 31, 2011