1. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Procedure for Radio Communication

2. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia

3. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Objectives Learn how radio works Dispel myths about radio comms Be able to communicate effectively using radios, by knowing the phonetic alphabet & “pro-words” Learn security aspects of radio comms Learn radio protocol while traveling

4. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Why is Radio Comms Important? It has saved lives of humanitarian workers before It may save your life one day

5. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Fact or Fiction? just like using handphones radio comm is secure (other people cannot hear you) you can hear the other side clearly many calls are ongoing at any point in time both sides can talk at the same time (duplex)

6. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia The Radio

7. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Portable Radios Also Known As Handheld Radios or Walkie–Talkies Uses rechargeable batteries With High Cap NiMh battery, GP328 has only 12 hours standby time GP328 GP360 GP380

8. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Motorola GP328 Channel Selector On/Off/ Volume Belt Clip Charger Connection Speaker

9. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Push to Talk Button Computer Port Programmable Buttons Motorola GP328

10. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia 16 Channel Selector On/Off/ VolumeLED Indicator Antenna Mount Buzzer Motorola GP328

11. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Charger

12. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia With HandsetBattery Only Charger

13. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Before anything…always …. 1.Always ensure the battery is charged 2.Check antenna is attached

14. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Vehicle - mounted radio unit “Mobile” Unit 40w Power Needs Antenna Can be used in base camp with DC-AC electricity adaptor

15. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia How far away… 100 kms BASE/Repeater 40W, base ant 40 kms MOBILE 40W, car ant. 15 kms HANDHELD 5W, car ant 3 kms HANDHELD 5W, 20 cm ant BASE/Repeater 40W, base ant MOBILE 40W, car ant HANDHELD 5W, car ant HANDHELD 5W, 20 cm ant 5 kms 10 kms 20 kms 15 kms 30 kms60 kms Note: This is for open rural areas, assume 50% for dense urban areas 15 kms 5 kms10 kms20 kms 30 kms 60 kms

16. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Phonetic Alphabet A B C D E F G H I Alpha Bravo

17. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Numeral 0 - zero 1- wun 2- too 3- three 4- fo-wer 5- fi-yiv 6- six 7- seven 8- ate 9- niner 12 - wun too 90 - niner zero 136 - wun three six 16000 - wun six thousand 19A - wun niner alfa

18. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Call Sign Consist of one or two figures or a combination of digits and letters. In a net, call signs are fixed and do not change. Establish link between two or more stations on a radio net e.g. Bravo 1, Bravo 2, Bravo 3 (3 teams). Figures that are being used as call signs are to be mentioned digit by digit and letter by letter. Quite often, letters of phonetic alphabet are adopted as call signs, e.g. Romeo this is Juliet (stands for “Razi, this is Joyah”)

19. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Diagrammatic Radio Net Mike Bravo 1 Mike Bravo 2 Mike Bravo 3 Mike Bravo 4 MERCY BASE CAMP

20. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia The 4 Principles Clarity Brevity Security Simplicity

21. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Radio Conversation A. Mike-Charlie Zero, Mike-Charlie Zero this is Mike Charlie One do you READ me OVER B. Mike Charlie Zero, READING you LOUD and CLEAR OVER

22. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Radio Conversation A: Bravo Charlie 2, Bravo Charlie 2, this is Bravo Charlie 1 what is your estimated arriving time – OVER. B: Bravo Charlie 2, estimated arrival is 1300 HOURS – OVER. A: Bravo Charlie 1, ROGER – OUT.

23. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Procedure Words (Prowords) PRO WORDMEANING AcknowledgeConfirm that you have received my message and will comply CorrectYes NegativeNo/Incorrect WILCOI have received your message, understand it and will comply.

24. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia All afterEverything that you transmitted after …. All beforeEverything that you transmitted before.. CorrectionThe correct version is …. WrongYour last transmission was incorrect. The correct version is ……

25. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia I spellI shall spell the next word, group or equivalent phonetically. FiguresNumerals or numbers will follow. Over I have finished my turn A response is expected Go ahead, transmit OutI have finished my transmission No reply is expected Over and Out are NEVER used together

26. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Out to youI have nothing more for you, do not reply, I shall now call another station on the net. RogerI have received your last transmission satisfactorily. I Say AgainI am repeating my transmission or portion indicated. Say againRepeat all of your last transmission Followed by ALL AFTER, ALL BEFORE, WORD AFTER, etc

27. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Break – Break – Break! All station will immediately cease transmission on hearing the Pro Word. The station BREAK-ing has urgent life- saving message. Only to be used in EXTREME emergency. Wait (Wait wait) I must pause for a few seconds. Wait - OutI must pause for more than a few seconds, and will call you again when ready.

28. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Basic Rules Disciplinelisten before transmitting Brevitybe brief and straight to the point Rhythmuse short complete phrases that make sense Speednot too fast, not too slow Volumedon’t shout Preparationplan what to say

29. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Transmitting Check that network is free (no else transmitting at the same time!) Identify yourself Speak clearly, be brief, but precise Avoid excessive calling and unofficial voice procedure If your message is long, divide it into sensible phrases

30. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Assign call signs for users and locations as actual names Locations are not recommended to be disclosed over the radio On ly ENGLISH can be used on UN networks Transmitting

31. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Hold the transmission button about half a second before speaking as the first ward may not be transmitted. Hold the microphone at about 5cm from lips while speaking. Shield the microphone from background noises. Transmitting

32. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Users may choose to switch to another channel for conversation. Bear in mind the conversation may still be heard by others. Transmitting

33. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Radio Check with the base office when you are reaching your destination may be carried out more often if you are not sure of the coverage as you travel in tight security situation, after leaving the base office, reaching the destination and also on the way back.

34. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia LOUDYour signal is strong GOODYour signal is good WEAKI can hear you but with difficulty VERY WEAKI can hear you but with great difficulty NOTHING HEARD I cannot hear you at all Signal Strength

35. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Readability CLEARExcellent quality READABLEGood quality, no difficulty in reading you DISTORTEDI have problems reading you WITH INTERFEARANCE I have problems reading you due to interference NOT READABLEI can hear that you are transmitting but cannot read you at all

36. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia One-to-one Radio Check E.g.: Delta Two this is Delta One (team leader) - Radio Check - Over Delta Two - Loud and clear - Over Delta One - Loud and clear – Out (team leader to complete radio check by 0700hrs everyday with HQ staff)

37. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Network Radio Check E.g. : All station this is Delta One (team leader) - Radio Check - Over Delta Two - Loud and Clear - Over Delta Three - Loud and Clear - Over All station. This is Delta One - Loud and Clear - Out

38. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Radio Transmission Security Not a secure means of communication - can be listened to by practically EVERYONE! No military information In any situation, when hearing an “EMERGENCY” or “SECURITY” call, stop transmitting immediately and listen.

39. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Radio Security Remember, radio channels are open – ANYONE can listen in Use code words when transmitting : –Location –Events –Arrivals / Departures –Routes

40. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Calling station and Replying Don’t give information to calls from any unknown station. E.g. : –“Hotel-Mike-One, do you copy? Over.” –“Unknown station, this is Hotel Mike One - identify yourself – over….”

41. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Protocol While Traveling Check security situation with UNDSS & local contacts Recheck morning of departure Establish route to destination & back Draft schedule and try to stick to timetable Contact base camp at scheduled intervals & after passing major landmarks & upon arrival

42. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Pro-Words - EMERGENCY Break! Break! Break! Emergency! Emergency! Emergency!

43. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia “Emergency! Emergency! Emergency! Hotel-Kilo, Hotel-Kilo, Hotel-Kilo, this is Hotel-Mike, Hotel-Mike. Do you copy ? Over!.” Any Station hearing an “EMERGENCY” call, should immediately stop transmitting and listen. Emergency Call for help

44. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Remember Your handset must be ON to work! Don’t forget to charge your batteries Your radio can be your “best friend” in an emergency - don’t lose it! After end of activities/mission, handover to the person in charged Keep a logbook (log in / log out) Ensure safety of radio

45. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Questions & Answers

46. © All rights reserved. Confidential and property of Mercy Malaysia. No part of this material shall be reproduced, copied or published in any form by any means, nor should the materials be disclosed to third parties without the consent of Mercy Malaysia Practical Exercises Radio Familiarization Session