1. Grooming And Business Etiquette Creating A Lasting Impression

2. Questionnaire On Business Etiquette

3. What would you wear to an important meeting/presentation/client visit? Team Think

4. Formal Dressing - Men Dark colored business suits in classic colors of gray and navy For an important formal meeting, choose a white coloured shirt, for less formal a light blue shirt will still give you a conservative appearance Always wear dark pants – black or navy blue

5. Formal Dressing - Men Use ties that have colors of white, black and dark red Avoid half-sleeved shirts Avoid dark colored shirts Do not stuff trouser pockets Socks to match colour of trousers Shoes must be polished

6. Hand out a business card to your partner Role Play

7. Give and receive business cards with both hands When giving a business card ensure that your contact information points toward the recipient Business Card Etiquette

8. Grooming And Business Etiquette Communication

9. It’s About People Show respect and courtesy to everyone, regardless of their position within a company Always look at it from the recipient’s perspective Limit, even eliminate, profanity and coarse language

10. Punctuality Honor other people's time Start and end meetings on time Give reasonable notice for projects If you can't make a deadline, say what you can do as an alternative Be on time - arrive at least five minutes before the scheduled time for all business occasions If you know that you will be late, call to let your contact know; offer to reschedule

11. The Cellular Phone When using a cell phone, speak in hushed tones Respect the personal space and try to speak in places 10-20 feet or more away from the closest person Set the ring tone at a low level with a tune that is soft, gentle, and not annoying Move the ring to vibrate in any situation like a church, in a theater, a workshop, or a meeting where a ringing sound would prove disturbing

12. The Telephone When you receive a phone call, identify yourself professionally by giving your first and last name and your department Answer the phone with some enthusiasm or warmth Know how to put people on hold and keep them there respectfully and how to transfer calls expertly

13. Activity – Meeting a Client

14. Body Language Body language can say more than words. A recent university study on how people receive information had these results: 55% of what we learn from others comes from their body language 38% of what we learn from others comes from their tone of voice 7% of what we learn from others comes from the words they say Work performed by the Academy for Educational Development under sponsorship of the United States Agency for 11 International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804

15. Smiling – there is nothing like a smile and pleasant face to greet a person, especially if he/she has a complaint Eye contact – always look into your customer’s eyes. Directly address people Positive Non-Verbal Communication