1. Journal of Service Research Editor: A. Parasuraman University of Miami

2. 2 A Brief Overview of JSR Founded by Roland Rust in 1998 Published by SAGE Publications Sponsored by Center for Excellence in Service, University of Maryland Four issues per year First issue: Vol. 1, No. 1, Aug. 1998 Most recent issue: Vol. 10, No. 2, Nov. 2007 Achieved SSCI-journal status in March 2005 JSR’s inaugural impact factor is 1.722, placing it 13 th among all business journals

3. Top Business Journals Ranked by Impact Factor RankJournalImpact Factor 1Journal of Marketing4.831 2Academy of Management Review4.515 3Marketing Science3.977 4Academy of Management Journal3.353 5Strategic Management Journal2.632 6Administrative Science Quarterly2.455 7Journal of Marketing Research2.389 8Journal of International Business Studies2.254 9Entrepreneurship Theory and Practice2.123 10Journal of Consumer Research2.043 11Journal of Management Studies2.000 12Journal of Management1.954 13Journal of Service Research1.722

4. What Type of Journal is JSR?  Methodologically rigorous  Managerially relevant  Open to all research paradigms – i.e., methodologically diverse  Multidisciplinary  International

5. JSR’s Global Readership Mexico, 0.41% Australasia, 5.31% Asia, 9.80% Africa, 0.82% Canada, 4.49% Middle East, 0.41%South & Central America, 0.82% Europe, 33.47% US, 44.49%

6. Why Submit to JSR? Constructive, helpful feedback from reviewers and editor Median total turnaround time for reviews = 45 days Time from acceptance to publication = 6 months JSR’s worldwide recognition as a premiere service journal JSR Best Article Award sponsored by IBM (includes a substantial cash award!)

7. JSR Author & Article Profiles: 2005-2007 CharacteristicNumberPercentage US-based authors4741% Non-US authors6859% B2C articles4391% B2B articles49% Primarily mktg.3576% Cross-functional1224% Conceptual25% Empirical4289% Modeling36% JSR especially welcomes these types of articles!

8. Manuscript Review Process at JSR Initial evaluation by the editor If a manuscript is deemed appropriate for further review, it is sent to three reviewers Typically at least two of the three reviewers are members of JSR’s ERB Current statistics (approximate):  Initial submissions: 150 per year  Sent out for review: 90 (60% of 150)  Conditionally accepted after 1 st round: 4 (4.4% of 90)  Invited to revise after 1 st round: 36 (40% of 90)  Conditionally accepted after 2 nd (or later) round: 20 (56% of 36)  Overall acceptance rate: 16% (24 out of 150)

9. 9 November 2007 Issue (In Press) “Healthcare: a Fertile Field for Service Research” Leonard L. Berry, Neeli Bendapudi “A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model” Tracey S. Dagger, Jillian C. Sweeney, Lester W. Johnson “Identifying Cross Channel Dissynergies for Multichannel Service Providers” Tomas Falk, Jeroen Schepers, Maik Hammerschmidt, Hans H. Bauer “The Impact of Customer Orientation of Call Center Employees on Customers’ Affective Commitment and Loyalty” Alison M. Dean “Understanding Customer Switching Behavior in a Liberalizing Service Market” Jaap Wieringa, Peter Verhoef “Recovery Voice and Satisfaction after Service Failure: An Experimental Investigation of Mediating and Moderating Factors” Kiran Karande, Vincent P. Magnini

10. Submitting to and Getting Information about JSR JSR has just switched over to a completely web- based manuscript submission and review process Visit http://jsr.sagepub.com to:http://jsr.sagepub.com Get more information about JSR and manuscript- submission instructions Register to receive in advance via email JSR’s table of contents Comments and inquiries about JSR are welcome – please send them to the attention of: Katherine McGrath, Editorial Assistant: jsr@miami.edu jsr@miami.edu You can also contact me at: parsu@miami.eduparsu@miami.edu

11. Thank You!