1. Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08 0.07 0.05

2. Numbers Rate per lakh kms No of accidents Quality of Services 0.29 0.26 0.22 0.18 0.32 0.23 0.16 0.14 0.15 0.12

3. All Depots are equipped with emission testing facilities Rs. 1000/- award for information on polluting vehicles BMTC Committed to Environment

4. Effective Commuters addressing systems Publication of Citizen Charter Website: www.bmtcinfo.com Bus route information on website Call center facility Publication of Time table Public Address System at Bus stations

5. Pioneer in IT initiatives E-Depot: Depot activities computerized E-procurement: E-Tendering System adopted for Procurement of goods & services E-salary: ECS system of salary disbursement E-GPS: On-line vehicle tracking and monitoring system on 1,000 vehicles E-Ticketing: 1216 Electronic Ticketing Machines for ticket issue by conductors introduced on pilot basis PIS: Passenger Information System & IVRS on the anvil Call Centre facility provided Website: www.bmtcinfo.com

6. Bus Day is being observed for the citizens of Bangalore to leave their private vehicles at home and use public transportation for commuting from Feb 2010. Bus Day is being observed for the citizens of Bangalore to leave their private vehicles at home and use public transportation for commuting from Feb 2010. Traffic congestion reduced on the day. Traffic congestion reduced on the day. There has been a drop in the pollution levels on the day. There has been a drop in the pollution levels on the day. Popularising Public Transport

7. Traffic Committee of Police, BBMP and BMTC Commuter Task Force participated by Grahak Shakthi (NGO)& RWAs JNNURM consultations with citizens Suggestions/Complaints through web page Media analysis by traffic wing for citizens’ opinions. Public consultation

8. Financial Innovations… Cost Cutting Measures adopted: Swapping of high cost loans and Foreign Currency Non Resident loans Introduction of Prompt payment Discount for chassis and other suppliers Introduction of e-tendering Tendering of chassis procurement Tendering of Diesel procurement Consultancy and recruitment for other departments. Price negotiations Auctioning of vehicles on running condition