1. Change management and leadership in public library services Review : what we have learnt, what remains CHANGE MANAGEMENT & LEADERSHIP IN PLS University of East London Lecture 11: 15-11-10 Shiraz Durrani

2. Lectures Role and purpose of the public library Public libraries and the search for relevance & justice Achieving the vision of a just information society Management & leadership in public libraries Policies, planning and performanceMeeting information needs of peopleProjects and co-productionThe modernisation review of public librariesZoinul Abidin: LBB&D Libraries: policies & prioritiesInnovation & change: the power of “correct” ideas Shiraz Durrani2

3. Workshops & debates Current debates in public library services (set task) Investigating communities: how and what (+ planning “investigating communities” bus ride). Reports from “investigating community” bus ride: lessonsAnalyse changes in social life in the last 10 yearsLibrary dreams (1): The Dark Angel experience * Investigate possible library partners within & outside B&D Staff & community empowerment exercise Your experiences of “good” and successful library services, policies & practices. What made them “good” & successful? Group exercise: Planning a service “fit for purpose” Innovation & change case studies Shiraz Durrani3

4. Learning by doing IFLA/UNESCO Public Library Manifesto (1994).Library dreams (2): Design a relevant, “equal” library“Investigating local communities” bus ride – group reportsUEL Docklands LibraryPaul Hogan, Head of Service for LeisureVisit: UEL Docklands LibraryRichard Sved, MLAVisit: Waterstone in Ilford Tim CoatesManagement Forum (LBBD management answer student questions)Amir Rashid: Policy Led Budgeting: Resourcing our Priorities. (LBBD Policy & Perf.)A speaker from Harmony HouseGurdish Sandhu: “Meeting student needs at UEL at a time of rapid change" Shiraz Durrani4

5. Handouts Investigating communitiesCILIP: What makes a good library service?BBC: Library usageMade in DagenhamWorksheet: SWOT analysis of your organisationProject management toolsCompass: Coproduction (executive summary)Library users charterBBC: Peter Day: Global BusinessInnovation (EFMD presentation)Bason, C. : Leading public sector innovation: co-creating for a better society.Innovation case study, Barnet (1) film: I’m lovin’ the libraryInnovation case study, Barnet (2) film project proposalInnovation case study, Barnet (3) film project evaluationRecommended readings (new books) Shiraz Durrani5

6. Learning support Moodle intranet Learning by doing : visits & guest speakers Resources Mentoring Workshops & debates Shiraz Durrani6

7. Ideas into action Coursework Prepare a proposal for a pilot project to deliver a new library service as a way of meeting new or unmet needs. Due: 29-11-2010 Shiraz Durrani7

8. Learning outcomes PersonalService Evidence from practice Evidence from Module feedback Academic, professional, practitioner Shiraz Durrani8

9. What’s missing? Academic Professional Practitioner Shiraz Durrani9

10. The future Innovate and lead? Change & develop: self and service Self empower?Same as before? Shiraz Durrani10

11. Further information Further information about the Skills for a Globalised World: Relevant Skills for Public Library Staff Project which developed the Change Management Module is available at: http://www.seapn.org.uk/editorial.asp?page_id=69 http://www.seapn.org.uk/editorial.asp?page_id=69 Further information about the Quality Leaders Project – Youth (QLP-Y) which informed the Skills Project available at: http://www.seapn.org.uk/qlp/ http://www.seapn.org.uk/qlp/ Shiraz Durrani11

12. Goodbye Wishing you all the best, shiraz shirazdurrani@gmail.com 14-11-10 Shiraz Durrani12

13. Workshops & debates Group exercise: Planning a service “fit for purpose” Support and guidance session for completing assignment Shiraz Durrani13

14. Learning by doing Gurdish Sandhu, Associate Director, Library and Learning Services, University of East London: Meeting student needs at UEL at a time of rapid change Shiraz Durrani14