1. Knowledge Management

2. Lecture Overview Knowledge Mgt Process Issues in K Creation Strategic fit Knowledge Access Structural barriers Customer interactions KM Problems Info Process People Organisation aka work management structures that suit KM: Hypertext org structures Networked org structures Flat structures

3. Lecture Overview Structures following Strategy The choice of org forms will be influence the KM’s underlrying business goals 1.Customer requirement specification comes from: 3 types of customers 2.Customer requirement gathering & analysis techniques. Product Lifecycle concepts Leadership system drivers Value Management Giving value add to customers through product & service experiences

4. Reading Overview 1 Tacit to Tacit (Socialisation) 4 Explicit to Explicit (Combination) Digitalised Knowledge Knowledge creation starts with People 2 Tacit to Explicit (Externalisation) 3 Explicit to Tacit (Internalisation) Modes of Knowledge Creation

5. Reading Overview Accessing/Mobilising Knowledge is explained by Spiral of Organisation Knowledge Creation

6. Reading Overview 1 Tacit to Tacit (Socialisation) 4 Explicit to Explicit (Combination) Digitalised Knowledge 2 Tacit to Explicit (Externalisation) 3 Explicit to Tacit (Internalisation) Organisational Learning Theories Learning starts here ICT Theories

7. Reading Overview Many Knowledge Creation Process Models Important to assess: The Quality The org & social Value Of these process models The  transformation of tacit & explicit K translates to creating organisation talents  materialises in product/service innovation work & market delivery Eg the creation of core competencies which give firms massively spreading, unique, value adding and sustainable competitive advantage

8. Lecture + Reading Integration Goes Deeper Knowledge Creation Concepts & Process Mgt

9. “Integration” Reading Cross Locations Cross Business Units Cross Organisations Cross Cultures/Languages Cross Timezones Integration can represents the processes, methods & techniques that coordinates & bring together Locations & time-zones BUs & Organisations Cultures & Languages Methods & Techniques Toolkits Processes Explicit Knowledge  Knowledge Creation Outcomes