1. Chapter 9: Knowledge Management and E-Learning Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 1

2. Learning objectives 1.Intellectual capital 2.Knowledge management 3.Human behavior 4.E-learning 5.Learning management system 6.Corporate vs. educational Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 2

3. World Bank Fights poverty in developing countries 10,000 employees in 100+ offices Low-interest loans and sharing knowledge ICT to manage intellectual capital Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 3

4. Intellectual capital Collective knowledge Asset for production Distinguishes successful organizations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 4

5. Human capital Social capital Structural capital Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 5 Types of intellectual capital

6. Explicit knowledge Tacit knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 6 Types of knowledge

7. Identify the goal Locate the sources Capture the knowledge Organize, share, and value knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 7 Knowledge management

8. Locate sources Expert location systems Social network analysis Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 8

9. Capture knowledge Build knowledge base Strategies for tacit knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 9

10. Organize, share, and value knowledge Organizing and sharing strategies Valuation strategies Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 10

11. Human element Employee perspective Self-interest Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 11

12. Incentives Influence sharing Unintended consequences Guidelines Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 12

13. Content issues Complicated technology Content Lack of content Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 13

14. Semantic web Web with meaning Resource description framework Futuristic scenarios Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 14

15. Practical tips Identify clear goal Get management buy-in Populate knowledge base with valuable information Develop knowledge-sharing incentives Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 15

16. E-learning Self-paced Instructor-led Hybrid Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 16

17. Course development Subject matter expert Instructional designer Project sponsor Project manager Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 17

18. Content-authoring tools Narrated presentations Interactive presentations Screen captures Simulations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 18

19. Learning management systems Learning objects, assessments, and standards Social learning platforms Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 19

20. E-learning in education Corporate and education E-learning and classroom Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 20

21. Summary 1.Intellectual capital 2.Knowledge management 3.Human behavior 4.E-learning 5.Learning management system 6.Corporate vs. educational Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 21

22. Arkadin E-learning case Offices in 22 countries, 500+ employees, and 8,000+ active clients Need to train new employees, and accommodate variability across employees Adopted E-learning model with self- assessment pre-tests Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 22

23. State Department wiki case U.S. diplomats move frequently from country to country Needed much better way to capture and transmit knowledge Developed Diplopedia wiki solution Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 23

24. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 24