1. Technical Workshop Ashwin Jayapaul James Harvey

2. Upgrading your Triaster Server Key Information Troubleshooting Questions Workshop Summary

3. Upgrade instructions (1) Minimum System Requirements (2) Reference: http://knowledgebase.triaster.co.uk/help-for-it- administrators/installation/upgrading-triaster-server-131-onwards (1)http://knowledgebase.triaster.co.uk/help-for-it- administrators/installation/upgrading-triaster-server-131-onwards http://knowledgebase.triaster.co.uk/help-for-it-administrators/it-administrator-due- diligence/what-are-the-minimum-system-requirementshttp://knowledgebase.triaster.co.uk/help-for-it-administrators/it-administrator-due- diligence/what-are-the-minimum-system-requirements (2) Upgrading your Triaster Server

4. Upgrade the software: - Installing Process Navigator - Installing Triaster Software

5. Upgrading your Triaster Server Installing to another drive

6. Upgrading your Triaster Server Triaster Service account

7. Upgrading your Triaster Server - Check the homepage

8. Upgrading your Triaster Server - Run a publish

9. Key Information Folder structure

10. Key Information Triaster Server 2011 configuration utility Settings.xml

14. Key Information Permissions - Web sites - Process Mappers - Library Administrators Reference: http://knowledgebase.triaster.co.uk/help-for-it-administrators/permissionshttp://knowledgebase.triaster.co.uk/help-for-it-administrators/permissions

15. Key Information Triaster Services - Triaster Alert Server 2011 - Triaster Improvement Workbench Server 2011 - Triaster Publication Server 2011 - Triaster Task File Server 2011 - Triaster Token Server 2011

16. Key Information Activation - Process Navigator - Triaster Server - Web Activation - Server Activation

17. Troubleshooting My library is not displaying

18. Troubleshooting My library is not displaying - Permissions - ASP.NET version/registration - Compatibility View - VML

19. Troubleshooting My site is not publishing

20. Troubleshooting My site is not publishing - Services - Logs

21. Troubleshooting Error when opening Visio

22. Troubleshooting Error when opening Visio - Bitness

23. Troubleshooting Process Navigator / Add-ins menu is missing

24. Troubleshooting Process Navigator / Add-ins menu is missing - Configuration - Service packs

25. Technical Workshop Thank you… Any Questions? Don’t forget to tweet! #triaster

26. What’s next? Business Track: Successfully delivering a Useful, Usable and Used Triaster Process Library with Paul Elson-Vining, Julie Savage & Joel Evans Technical Track: A glimpse of the future with Andrew Ridgeley and Chris Mawdsley #triaster Triaster Conference 2014