1. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 1 Integrating Community Indicators and Performance Measures: An Elected Official’s Perspective Community Indicators Consortium’s (CIC) CI-PM Integration Webinar Series December 1, 2011 Presented by Jay Fountain Member of Board of Representatives City of Stamford, CT

2. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 2 Do You Really Want to Involve Elected Officials? - Role of elected official in community indicator projects - What elected officials can bring - What do elected officials know about performance measurement and its use? - Why involving elected officials may be essential

3. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 3 What we will try to cover l Elected officials that use performance measures, is it possible? l How interested are elected officials in community indicators? l How can you bring elected officials into the process l Tools for working with elected officials

4. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 4 What I have Learned as a Member of the Board of Representatives l Dedicated l Not knowledgeable about performance measures or community indicators l Want to serve their constituents l Concerned about taxes and costs of services (what is driving costs) l Public safety oriented

5. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 5 Elected officials that use performance measures, is it possible? l The role of elected officials as they see it n Responding to citizen concerns n Policy and laws n Budget balancing—operating and capital n Keeping tax rates reasonable n Operating efficiency? n Operating effectiveness?

6. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 6 Elected officials that use performance measures, is it possible? l The role of elected officials as they see it n Land use and zoning n Economic development n Community well-being n What citizens and businesses come to them about n Being re-elected

7. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 7 Elected officials that use performance measures, is it possible? l How you might interest them in performance measures and community indicators l How they might use performance measures and community indicators l Indications of areas/programs that might need attention

8. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 8 Elected officials that use performance measures, is it possible? l Indications of areas/programs that might be reduced or cut l Indications of areas/programs that should be expanded or recognized l Budget deliberations (operating and capital)

9. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 9 Elected officials that use performance measures, is it possible? l How to interest elected officials in performance measures and community indicators? n Defining what they are responsible for in a new way n National League of Cities Action Briefs on Legislating for Results

10. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 10 Linking Community Indicators and Performance Measures l Let’s discuss the difference between community indicators and performance measures (generally) l Getting elected officials interested in performance measures is a step l Going from performance measures to community indicators

11. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 11 Linking Community Indicators and Performance Measures l Why it may be difficult to get elected officials to use community indicators.

12. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 12 How to interest elected officials in community indicators? l Must be related to issues that are of concern to them l Must be available when they can be used in their deliberations l Must be in a understandable and useful form l Must be available consistently

13. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 13 How can you bring elected officials into the process? l Educate them l Keep talking to them about how important it is and give them examples l Help them use the information for decision making l Praise them when they use performance measures and community indicators (Op-Ed, to media)

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15. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 15 Legislating for Results

16. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 16 Legislating for Results The overall purpose of these Action Guides is to provide elected officials with suggestions as to specific actions they might take to obtain and then use, information on what residents are getting for their money.

17. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 17 Legislating for Results Information on results achieved can be used to help: Track progress in achieving program and policy results; Identify questions that need to be addressed about past and proposed results;

18. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 18 Information on results achieved can be used to help: Improve budgeting decisions and the allocation of scarce public resources; Make better policy decisions; Encourage the staff to make service improvements; Provide incentives to contractors and grantees to improve service results;

19. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 19 Information on results achieved can be used to help: Provide better two-way communications with residents and the media; and In strategic planning.

20. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 20 Legislating for Results What is in the Action Briefs

21. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 21 Legislating for Results What is in the Action Briefs 1. Getting information on the right things 2. Getting good quality information 3. Using outcome information in strategic and program planning 4. The operating budget 5. The capital budget

22. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 22 Legislating for Results What is in the Action Briefs 6. Reviewing results and cost of services and policies throughout the year 7. Motivating personnel to continually improve service outcomes 8. Motivating contractors and grantees to high levels of performance

23. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 23 Legislating for Results What is in the Action Briefs 9. Communicating with citizens and media 10. Building elected officials and staff capacity and interest

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25. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 25 Reviewing Results and Cost of Services and Policies Throughout the Year

26. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 26 Reviewing Results and Cost of Services and Policies Throughout the Year

27. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 27 Reviewing Results and Cost of Services and Policies Throughout the Year

28. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 28 Reviewing Results and Cost of Services and Policies Throughout the Year-- Example

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32. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 32 What Else Will You Find in the Action Briefs l Detailed descriptions of the actions that can be taken l Examples from local governments

33. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 33 How to Obtain the NLC Legislating for Results Action Briefs 1. Go the nlc.org and search for Legislating for Results Or 2. Go to: http://www.nlc.org/find-city- solutions/research- innovation/governance-civic- engagement/legislating-for-results

34. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 34 Is it Worth It? l Great deal of effort l Often will be ignored l But can be of great value to community

35. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 35 Questions? Discussion

36. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 36 Where Can I Get More Answers and Information About CI-PM Integration? l Albuquerque Progress Report: cabq.gov/progress cabq.gov/progress l Albuquerque Performance Plan: cabq.gov/budgetcabq.gov/budget l Children’s Services Council of Broward Co.: 2.cscbroward.org2.cscbroward.org l South Australia’s Strategic Plan: saplan.org.ausaplan.org.au l Virginia Performs: vaperforms.virginia.gov vaperforms.virginia.gov l Truckee Meadows Tomorrow: truckeemeadowstomorrow.org truckeemeadowstomorrow.org l Washoe County: washoecounty.us washoecounty.us l CIC Website: communityindicators.net/communities-of- practice,ci-pm-integrationcommunityindicators.net/communities-of- practice,ci-pm-integration

37. COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 37 Where Can I Get More Answers and Information About CI-PM Integration? CIPM@communityindicators.net Allen Lomax: Aclomax@aol.comAclomax@aol.com Cheryle Broom: Cheryle.Broom@KingCounty.govCheryle.Broom@KingCounty.gov Jay Fountain: jayfountain1937@gmail.comjayfountain1937@gmail.com Thank you for participating and please complete the evaluation form that you will receive shortly