1. NONVERBAL COMMUNICATION Communication through facial expression, voice, gestures, body movement, appearance, space...but not word choice

2. FUNCTIONS OF NONVERBAL COMMUNICATION REINFORCES A VERBAL MESSAGE CONTRADICTS A VERBAL MESSAGE SUBSTITUTES FOR A VERBAL MESSAGE

3. Characteristics of Nonverbal Language NON VERBAL LANGUAGE SUBCONSCIOUSCONTEXTUALAMBIGUOUSCULTURAL

4. TYPES OF NONVERBAL LANGUAGE PARALANGUAGE (VOCAL QUALITY) PERSONAL APPEARANCE KINESICS MOVEMENT/GESTURES FACIAL EXPRESSION SPATIAL COMMUNICATION TERRITORY TIME ENVIRONMENT(artifacts, fragrance, color)

5. PARALANGUAGE (VOCAL QUALITY) The most important aspect of nonverbal communication. The use of the voice to enhance word meaning. Use your voice to mean what you say

6. PERSONAL APPEARANCE Your clothing and grooming Dress to fit in

7. The study of gestures to communicate meaning Adaptors-unintentional body movement Affect displays -substitute for verbal Emblems- have a direct verbal translation Illustrators- enhance the verbal message KINESICS

8. SIT, WALK AND STAND TO COMMUNICATE CONFIDENCE AND ATTITUDE

9. SPATIAL COMMUNICATION VALUE OTHER PEOPLE’S SPACE Intimate Distance up to 18 inches Personal Distance 18 inches -4 feet Social Distance 4 feet-12 feet Public Distance 12 feet- 25 feet Norms: expected behavior established by an individual, society or culture. When a norm is broken, the message is confused or ignored. TOUCH JUDICIOUSLY

10. TERRITORY The claiming of an area as your own

11. TIME You send messages with time Therefore, use time effectively: Manage your time Arrange slices of time Record important dates and deadlines Learn to say “no”

12. ENVIRONMENT artifacts fragrance color