1. Knowledge Management Systems
MIS 650
KR Assignment by
Mohamed S Batcha

2. Contents Introduction Fundamentals in Creating a KMS Purpose of a KMS
Introduction into what knowledge is
Fundamentals in Creating a KMS
Guidelines to the KMS framework
Purpose of a KMS
Why we need a KMS
What are the advantages of having a KMS??
The benefits of having a KMS
How it all works..
A look into how a KMS functions

3. Contents.. contd. Intranets KM Databases KMS & Enterprises
Brief description of what an intranet is
KM Databases
How repositories should be designed and how they function
KMS & Enterprises
An analysis of the KMS and enterprises
Managing Knowledge in organizations
How knowledge should be handled within an organization
Conclusion

4. Introduction What is Knowledge Management?
Object (tacit experience) of human knowing
Intangible information in the minds’ of humans
Types of Knowledge (related to KMS)
Tacit knowledge - lies in the basis of organizational knowledge creation
Renders to be highly professional and hard to communicate
Explicit knowledge – could be referred to as tacit knowledge converted into the forms such as models, metaphors and analogies

5. Introduction.. contd..
Knowledge Management Model (Nonaka’s framework model )
Transforms between tacit and explicit forms of knowledge
Helps KMS by making tacit knowledge explicitly available (E.g.- text-based chat, expertise location, and unrestricted bulletin boards)
Four modes:
Socialization (tacit ->tacit)
Externalization (tacit -> explicit)
Combination (explicit -> explicit)
Internalization (explicit -> tacit)

6. Fundamentals in Creating a KMS
Knowledge needs to be aligned with objectives
Knowledge should be:
Extracted from the source and made explicit
Organized
Re-used (knowledge accumulated) to form new knowledge
Knowledge management systems should be well organized & contain structured information to help improve productivity and reduce rework and mistakes

7. Fundamentals in Creating a KMS.. contd..
Framework should balance technology, information processes and individual organizational learning within a culture of shared values
In technology: facilitate and promote new innovations
Knowledge should have relevance
Should be made explicit

8. Purpose of a KMS
The purpose of a KMS is to promote organization success and create a culture of information sharing and success
Reduce idle time (time take to share knowledge)
Make knowledge available to everyone in an organization
Helps organizations gather, organize, share and analyze knowledge of individuals/groups more efficiently

9. What are the advantages of having a KMS??
Improves:
Speed
Efficiency
Competency of individuals using the KMS
Increases profitability through improved efficiency
Seen as most successful organizations as a high priority, especially in enterprise portal applications
Helps better leverage existing resources, such as technology and people

10. How it all works.. Knowledge collected from existing sources:
People
Systems databases
File cabinets
Desktops
All knowledge of value is then stored and categorized as data in an organized repository
Stored knowledge can then be conveyed people and systems when needed
When knowledge becomes obsolete it is usually removed from the repository

11. Intranets Intranets are becoming powerful knowledge management systems
Learning is creating patterns from chaos, and knowledge is the warehouse of what we have learned
An intranet is a knowledge database, and communications medium; it helps obtain information that is “available”

12. KM Databases Key element for a KMS and acts a knowledge repository
Vital to management functions of an organization
When data resides on other local and remote computers it is accessed indirectly
Supporting systems are sometimes autonomous and heterogeneous
Semantics and representation of data should be formalized; where it can be exploited automatically

13. KMS & Enterprises
KMS design should ensure adaptation and innovation or a business performance outcomes and in alignment with changing dynamics of the business environment
Multiple future courses of IT and human inputs should be embedded in the KMS
Diminish the risk of rapid obsolesce of the system (should serve as a long term asset for the enterprise)
Do not isolate the knowledge it should be made available to everyone so that it could help in the innovation and creation of new knowledge

14. Managing Knowledge in organizations
Could lead to possible problems
Mostly dealt with resistance to knowledge management
KM runs counter to the direction of society
Society prefers television to books, intuition to research and pragmatists to theorists
The serious pursuit of knowledge in an organization is at times challenged by an anti-intellectual orientation
This hinders the creation of knowledge in a KMS

15. Conclusion Knowledge management drives process improvement
A KMS creates an easier way of knowledge sharing
It improves decision making
Encourages innovation
Engenders learning
Facilitates collaboration
And promotes systems thinking
Most importantly:knowledge management systems usually produce a high-performance efficient enterprise