1. Backup and Recovery Services

2. 3-2-1-”0” “Zero” Means no administration – SymQuest On-Premise Support Services offer Monitored backup jobs Remediation of errors and failures Periodic testing of restores Monthly reporting – On premise designs feature Veeam and Exagrid technology

3. SymQuest Hosted Solutions SymQuest Hosted Ultimate and Hosted Enterprise Services – All companies and individual servers hosted with SymQuest are backed up using Veeam and Exagrid technology Completely replicated and redundant datacenters – South Burlington, Vermont – Portland, Maine Continuous replication 42 days retention on-line

4. Disaster Recovery Disaster Recovery Planning – Local Failure – Typically IT departments are well prepared for the inevitable failure of equipment Redundancy is built into the production system – Redundant components are implemented at key failure points – Network is designed to eliminate bottlenecks and single points of failure. Recovery time objectives can be identified by individual system and the appropriate recovery plan can be defined Due to the likelihood of the event, funding is typically allocated for the investment.

5. Disaster Recovery Disaster Recovery Planning – Catastrophic Event – IT departments are challenged in planning for the catastrophic event It is unlikely a catastrophic event will ever happen The costs associated with protecting against the catastrophic event are significant …and again, the event will likely never happen – Not many companies have a computing platform sitting around waiting to spin up their environment…

6. Disaster Recovery as a Service SymQuest Disaster Recovery as a Service (DRaaS) – Based on Veeam and Exagrid technology – Offsite backup with recovery capabilities – Supports high volume of data – Eliminates the need to invest in recovery hardware – Includes annual disaster recovery testing – Fixed monthly fee Available this Summer

7. SymQuest DRaaS – How it Works Customer Premise SymQuest Data Center Data Circuit Veeam image backups are sent to on premise Exagrid on predefined schedule Decompressed and Deduplicated Backups are transferred to second Exagrid in SymQuest data center at predefined frequency When disaster strikes, images are restored from Exagrid in SymQuest data center to our computing platform SymQuest works with your IT department to get your users back up and running

8. Questions