1. CROWNWeb Training CROWNWeb – Training Matt McDonough Communications Coordinator NW7 Christian Campbell Study Director NW7

2. CROWNWeb Training Our Agenda Today Curriculum User Feedback and Logistic Challenges Training Approach Physical Training Quick Start Guides/Cards LMS Web-Based Training

3. CROWNWeb Training Alpha 3 Curriculum Based on content available in Alpha 3, the training curriculum* will include: PREREQUISITES Basic Computing 101 Data Security Overview Using the CROWNWeb LMS Common CROWNWeb Functionality FACILITIES Adding/Editing/Deleting Facilities Adding/Editing/Deleting Personnel Searching for and Viewing Personnel Adding/Removing Positions Managing User Role/Scope in CROWNWeb *subject to change and/or rearranging PATIENTS Viewing/Editing/Deleting Patient Attributes Viewing/Editing/Deleting Admit Discharge Info Adding/Viewing/Editing/Deleting Treatment Info 2728/2746 Completing a 2728 Form Viewing/Printing/Deleting 2728 Forms Completing a 2746 Form Viewing/Printing/Deleting 2746 Forms EDI REPORTS GAP PATIENTSPART

4. CROWNWeb Training What Users Have Told Us Multi-cultural audience Facility personnel rotation Limited Network funding Mixed experience and knowledge of technology Preconceived opinions of technology Limited availability for attending training

5. CROWNWeb Training Logistical Challenges Training required for national audience – 50 States – 4 Surrounding Territories Communication of Training to 5000+ providers (15,000+ personnel) Communication of Training to 17 networks (approximately 80 personnel) Communication of Training to LDO community Communication of Training to CMS personnel Limited window of opportunity –Conditions for Coverage (4/2008) –Release 1 (2/2009)

6. CROWNWeb Training Role-Based Training Specialized training based on system roles:  Providers  LDOs  Networks  CMS Includes all applicable functionality for the User’s role.

7. CROWNWeb Training Training Approaches Channels of training offered to Networks and Facilities: Physical (In-Person) Training Quick Start Guides/Cards Learning Management System (LMS)- based Web Training

8. CROWNWeb Training Physical Training Sessions delivered across the country over a 3-month span:  Collaborative LDO training  Network “Train the Trainer” Training  Facility Training

9. CROWNWeb Training Physical Training Details Content All courses listed in curriculum (plus A4 content) Hands-on opportunities for attendees Opportunities to ask questions and get answers Classes and Locations Up to169 individual classes 46 locations nationwide (including HI and PR) Locations chosen based on population and facility density Cost No cost to attend – Attendees must cover own travel and lodging

10. CROWNWeb Training Written instruction Subset of User Guide Information is “chunked”: –Modular design –Adult Learning Cards ideal for locating info fast Task-based for on-the-fly use. Quick Start Guides/Cards

11. CROWNWeb Training Quick Start Card - Example CROWNWeb User Role Procedure Title Procedure Steps

12. CROWNWeb Training LMS Training Features What is an LMS? Usage LMS tracks usage – How often was the course taken and who took it? Performance LMS Tracks how well students perform on each course 508 Compliance LMS delivers training in both a Flash-based interactive manner and a text-reader friendly manner to ensure Section 508 compliance.

13. CROWNWeb Training Image of Flash Training

14. CROWNWeb Training Next Call… What to discuss? Single User Interface System Infrastructure Security Other Items of Interest?

15. CROWNWeb Training Thanks! Matt McDonough mmcdonough@nw7.esrd.net mmcdonough@nw7.esrd.net Christian Campbell ccampbell@nw7.esrd.net ccampbell@nw7.esrd.net