1. Frankfurt (Germany), 6-9 June 2011 Key figures about us ERDF  Distribution subsidiary of EDF, manages 95% of french electrical networks,  1, 3 million km of low and medium voltage networks  34 million low voltage users, 100 000 medium voltage users, 1015 contracts with local authorities, 180 000 small producers (wind or solar generators,…)  8 regions, 24 professional units, 100 local agencies  17 500 operators on networks and transforming installations EDF R&D  + than 2000 employees  €486 million spent on R&D in 2009  Two key priorities  Enhance the operating performance of the business by providing expertise and innovation  Prepare the future, notably in four key areas:  Lifespan extension for nuclear power plants  Smart grids  Electric vehicles  Renewable energies Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402

2. Frankfurt (Germany), 6-9 June 2011 TAMARIS Process Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402 7500 field operators 2200 supervisors

3. Frankfurt (Germany), 6-9 June 2011 Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402 Security issues Strict control of incoming flows Flows outside the IT system are crypted Never use push data. The device initiate the connection. Process and tool for mobile device management  Mobility architecture: Tamaris flows

4. Frankfurt (Germany), 6-9 June 2011 Non décidée à ce jour Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402  Lessons learned and roll out challenges  Complex industrialization and architecture design  39 servers  600 different flows  Fast changing mobile technologies  Mobile OS, PDA, mobile devices  Key points of the change management  Involve Field teams’ since the beginning  Bring benefits for daily activities management  Prevent non authorized uses of the PDA  Manage IT support and operate PDA over the country

5. Frankfurt (Germany), 6-9 June 2011  Define a long term vision of the mobile workstation for ERDF field crews SWAN Project Business issues Technical issues Future mobile Workstation  Access to business data in a transparent way  A communicating vehicle delivering the best media regarding the task to achieve  Plug-and-play handheld devices  An adaptative IS: location, bandwith, crisis/normal situation  Cartographic MMI MENOFIS Mock-up Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402

6. Frankfurt (Germany), 6-9 June 2011  Mobility features implemented in MENOFIS Smart Grid mock-up 3 key points  Handover  Crisis media  Smart Grid Infrastructure Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402

7. Frankfurt (Germany), 6-9 June 2011  Access to business data everywhere Central IS:  Adaptative mobile WFM IS related to location and available bandwith based on the MENOFIS architecture Local and remote access to substation’s data through the SSN:  Meters data  Sensors data Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402

8. Frankfurt (Germany), 6-9 June 2011 And now…  TAMARIS Program: IS challenges but mainly… Change management issues for more than 10000 end users Immediate benefits : customers’ satisfaction, cost efficiency  SWAN Project, part of the smart grids world Technologies in progress : mobility, telecommunication, IS developments Evolution of business process Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402