1. Mainstreaming telecom: Using IT for business Elizabeth K. Adams President and CEO, TeleManagement Forum eadams@tmforum.org

2. A brief primer on TMF Our target market: Information and Communications Services providers and their suppliers Our mission: Apply technology to automate business processes: –Internal to the service provider –Across the value chain Keyword: New Generation OSS

3. Source: Customer Value Management, Inc. Product Reliability Features Easy to use Performance Price Sales Accessible Responsive Knowledgeable Professional Follow up Installation Interval Date met Progress reports Follow up No initial failure Resolution Fast repair Repair when promised Progress report Follow up No repeat troubles Billing No surprises Easy to understand Problems easily resolved Timely Customer line of visibility OSS: Now more than ever ‘E’ expectations add: Speed Anytime, anywhere ‘The experience’  E. Adams and TM Forum 1999

4. A holistic approach Integration  E. Adams and TM Forum 1999 Process A common business process framework Information Common information models to link processes Systems Implementation ‘rules’ for plug and play ‘Off-the-shelf’ products that work together Products NewGenOSS: Plug and Play to meet today’s requirements

5. Process component  E. Adams and TM Forum 2000 NGOSS priorities: e-business multi-sector web-enabled

6. Information Component Can you provide this? Yes When can I have it? Two weeks from order Here are the details... System ASystem B  E. Adams and TM Forum 2000 Early decision: Neutral models Mainstream (OMG) methods NGOSS priorities: reusable accessible

7. Systems component: major focus of NGOSS initiative NGOSS  E. Adams and TM Forum 2000 Process A common business process framework Information Common information models to link processes Systems Implementation ‘rules’ for plug and play ‘Off-the-shelf’ products that work together Products

8. Vendor A product Vendor B product Vendor C product Vendor D product  E. Adams and TM Forum 2000 Product component NGOSS priorities: plug in and out apply principles apply technologies provide reference implementations TeleManagement World drives deadlines and commercial viability

9. TMF and TINA-C Architecture –Common root in OSCA/INA –Enterprise models bear relationship to TOM –Component / building block approach to software taken on and expanded –Network model influenced connection management Mapping from business process to systems –Joint TINA/TMF reflected in Systems Integration Map aspect of NGOSSb

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