1. Prepared by Management Department | www.unimedia.ac.id | man@unimedia.ac.id T HE M ANAGER ’ S C HANGING W ORK E NVIRONMENT & E THICAL R ESPONSIBILITIES : D OING THE R IGHT T HING Week 2

2. www.unimedia.ac.id T HE COMMUNITY OF STAKEHOLDERS INSIDE THE ORGANIZATION

3. An employee owned company www.unimedia.ac.id

4. http://web.bisnis.com/edisi-cetak/edisi-minggu/manajemen/1id46596.html

5. 1. E MPLOYEES 3. B OARD OF D IRECTORS www.unimedia.ac.id I NTERNAL S TAKEHOLDERS ? 2. O WNERS

6. www.unimedia.ac.id Those who pay to use an organization’s good and services C USTOMERS : T ASK E NVIRONMENT : People or organization that compete for customes and resources C OMPETITORS : Person/organization that provides supplies (raw materials, services, equipment, labor, energy) to other organization S UPPLIERS : A person or an organization that helps another organization sell its goods and services to customers. D ISTRIBUTORS :

7. T AKE CARE OF CUSTOMER www.unimedia.ac.id

8. AT&T CUSTOMER CARE

9. www.unimedia.ac.id The relationship of two organizations who join forces to achieve advantages neither can perform as well as alone S TRATEGIC A LLIES : E MPLOYES O RGANIZATION : U NIONS & A SSOCIATIONS L OCAL C OMMUNITIES Regulatory agencies that stablish ground rules under which organizations may operate G OVERNMENT R EGULATORS : F INANCIAL I NSTITUTIONS Groups whose members try to influence specific issues S PECIAL -I NTEREST G ROUPS : M ASS M EDIA

11. www.unimedia.ac.id General economic conditions and trends – unemployment, inflation, interest rates, economic growth – that effect an organization’s performance E CONOMIC F ORCES : G ENERAL E NVIRONMENT : New development in methods for transforming resources into goods and services T ECHNOLOGICAL FORCESS : Influences and trends originating in a country’s, a society’s, or a culture’s human relationships and values that may effect an organization S OCIOCULTURAL F ORCES :

12. www.unimedia.ac.id T ECHNOLOGY

13. www.unimedia.ac.id M OBILE T ECHNOLOGY

14. www.unimedia.ac.id Changes in the way politics shape laws and laws shape the opportunities and threats to an organization P OLITICAL -L EGAL F ORCES : Changes in the economic, political, legal, and technological global system that may affect an organization I NTERNATIONAL F ORCES : People or organization that compete for customes and resources D EMOGRAPHIC FORCES :

15. Defining ethics & values  E THICS Standar of right and wrong that influence behavior.  V ALUES Relatively permanent and deeply held underlying beliefs and attitudes that help determine a person behavior V ALUES S YSTEM Pattern of values withing organization. www.unimedia.ac.id

16. 4 approach to deciding ethical dilemmas www.unimedia.ac.id U TILITARIAN A PPROACH I NDIVIDUAL A PPROACH M ORAL -R IGHTS A PPROACH J USTICE A PPROACH

17. How do people learn ethics Schools bear some responsibility for behavior of executives. If you are making systematic errors in the [business] world, you have to go back to the schools and ask, “ what you are teaching? ” – Fred J. Evans, dean of College of Business and Economics at California State University at Northridge – S URVEY OF 5,000 UNDERGRADUATES FOUND THAT : 26% of business major admitted to serious cheating on exams, and 54% admitted to cheating on written assignments. www.unimedia.ac.id

18. Kohlberg’s Theories www.unimedia.ac.id P OSTCONVENTIONAL C ONVENTIONAL Guided by internal values Follows expectations of others P ROCONVENTIONAL Follows rule Level 1 : Level 2 : Level 3 :

19. How organization can promote ethics 1. Support by top managers of a strong ethical climate 2. Ethics codes & training programs Code of ethics consists of a formal written set of ethical standards guiding an organization’s actions 3. Rewarding ethical behavior : protecting whistleblowers Whistleblower is an employee who reports organizational misconduct to the public. www.unimedia.ac.id

20. Social Responsibility Social responsibility is a manager’s duty to take actions that will benefit the interests of society as well as of the organization. I S SOCIAL RESPONSIBILITY WORTHWHILE ?  Against social responsibility  For Social responsibility www.unimedia.ac.id

22. 4 Managerial Approach www.unimedia.ac.id O BSTRUCTIONIST M ANAGERS D EFENSIVE M ANAGERS A CCOMODATIVE M ANAGER P ROACTIVE M ANAGER

23. www.unimedia.ac.id

24.  The idea of blended value: measuring both economic & social benefit All investment are understood to operate simultaneously in both economic and social realms 2 TYPES OF SOCIAL RESPONSIBILITY 1. Sustainability : the business of green 2. Philanthropy : “Not dying rich” www.unimedia.ac.id

25. 1. E FFECT ON CUSTOMERS www.unimedia.ac.id H OW DOES BEING GOOD PAY OFF ? 2. E FFECT ON JOB APPLICANTS & EMPLOYEE RETENTION 3. E FFECT ON SALES GROWTH 4. E FFECT ON C OMPANY E FFICIENCY 5. E FFECT ON C OMPANY R EVENUE 6. E FFECT ON S TOCK P RICE 7. E FFECT ON P ROFIT

26. The new diversified workforce Diversity represents all the ways people are unlike and alike – the differences and similarities in age, gender, race, religion, ethicity, sexual orientation, capabilities, and socioeconomic background. www.unimedia.ac.id

27. D IVERSITY W HEEL

28. Trends in workplace diversity In US, one out of six Americans has phisical or mental disability. Gays & Lesbian become more visible More people of color in the workforce More women working More older people in workplace www.unimedia.ac.id D IFFERENT PHISICAL & MENTAL ABILITIES S EXUAL O RIENTATION R ACE & E THNICITY A GE G ENDER E DUCATIONAL L EVELS Mismatches between education & workforce

29. www.unimedia.ac.id Source: http://www.slapupsidethehead.com/wp-content/media/2006/10/defend_marriage_coalition.jpg

30. www.unimedia.ac.id L ET HIM BE PART OF US... !!

31. Barriers to diversity www.unimedia.ac.id NO.NO. B ARRIERS 1.S TEREOTYPES & PREJUDICES 2.F EAR OF REVERSE DISCRIMINATION 3.R ESISTANCE TO DIVERSITY PROGRAM PRIOROTIES 4.U NSUPPORRTIVE SOCIAL ATMOSPHERE 5.L ACK OF SUPPORT FOR FAMILY DEMAND 6.L ACK OF SUPPORT FOR CAREER - BUILDING STEPS

32. thank you www.unimedia.ac.id Download : www.natriumz.wordpress.com