2. Overview Project Focus: –Regional Network of Transit Hubs –Multiple Operators Methodology –Identify Customer Perceptions –Define Barriers to Connectivity Project Elements –Wayfinding/Transit Information –Real-Time Information Systems –Schedule Coordination –Fare Coordination –Last Mile Services –Hub Amenities Transit Connectivity

3. Methodology Prototype Hub Evaluations –Five Hubs –Hub Task Force Schedule Review/Analysis –Collect Existing Schedules –Evaluate Connectivity by Time Period Interviews with Operators –Current Practices Focus Groups Trip Diaries Best Practices Transit Connectivity

4. Major Regional Transit Hubs

5. Selected Prototype Hubs 1.San Francisco Ferry Terminal/Embarcadero BART 2.San Jose Diridon Station 3.San Rafael Transit Center 4.El Cerrito del Norte BART Station 5.Dublin/Pleasanton BART Station Major Regional Transit Hubs

6. Methodology 1.Hub Task Force Transit operators Local agencies 2.Focus Groups 5 Hubs Experienced Transit Users 3.Trip Diaries Transit Novices 4.Transit Information Focus Groups Customer Outreach

7. Wayfinding Tests Customer Outreach

8. Wayfinding Guidelines/Transit Information Real-Time Information Schedule Coordination Fare Coordination Last Mile Programs Hub Amenities Project Elements

9. Wayfinding/Customer Information Project Elements Identification of the hub Signage within the hub Identification of transit loading platforms Easy to Understand Transit Displays Up-to-date transit information/printed schedules

10. Wayfinding/Customer Information Recommendations Focus on the “Top 10” Transit Hubs in the region Establish “Baseline” standards for Wayfinding and Information Displays MTC to conduct “hub audits” Operators to prepare plans and cost estimates to correct deficiencies MTC to develop funding and implementation procedures

11. Real-Time Information Project Elements 511 Program (telephone and web pages) Real-time information on signs, and on 511 system

12. Real-Time Information Recommendations 511 Program –Recommendations to be consistent with the 511 Strategic Plan – April 2006 approval

13. Schedule Coordination Project Elements Connectivity between services Service Reliability Applications of Real-Time Information Systems

14. Schedule Coordination Recommendations Schedule Coordination –Establish frequency/wait time standards for the Top 10 hubs –MTC will audit performance Schedule Adherence –Will be part of RM2 Real-Time Program Real-Time to be implemented at the Top 10 hubs Transit Operators will feed schedule adherence information in to regional database MTC to monitor performance Timed Transfer/Pulsed Regional Rail Network –Will be part of regional rail plan

15. Fare Coordination Project Elements Universal fare card high customer priority Equitable regional operator and customer fare program needed

16. Fare Coordination Recommendations Continue with planned TransLink® rollout with large operators by 2007/08 and all others by 2010 TransLink® Consortium to proceed with RM2- funded Integrated Fare Program study in 2006

17. Last Mile Programs Project Elements Shuttles Pedestrian Access Bicycle Access and Parking Taxis Electric Commute Options Innovative Technology

18. Last Mile Programs Recommendations Shuttle Information –Will be incorporated in Wayfinding/Transit information systems Other Services –Will be encouraged but not part of hub audit –Develop linkages to other grant programs (e.g. SR2T, TFCA, CAM)

19. Hub Amenities Project Elements Physical Connectivity Weather Protection Seating Areas Audio Announcements Restrooms Security

20. Hub Amenities Recommendations Amenities would not be part of MTC station audits Operators would be encouraged to provide improvements