1. PPE, Primary Care and the Arts in Hastings

2. Station Plaza – central Hastings Opens spring 2010 Station Plaza: Artists impression of waiting area Station Plaza : Primary Care Centre & GP led Walk- In Centre

3. Why was engagement important? Co-creative approach ‘ Only the wearer of the shoe knows where it pinches’

4. Engagement Strategy Formal Consultation 79% +ve feedback Mostly GP patients Confirmed desire for other services to be co-located Fed into planning at early stages Ongoing engagement - promote wellbeing & equitable access Specific, targeted Raise awareness & share information Establish needs of wider public Influence decisions Develop sustainable systems

5. PPI @ Station Plaza Patients from affected practices Hastings & Rother Disability Forum Castle Ward Forum Seniors' Forum Voluntary and Community Organisations e.g. MS/mental health/BME Independent ºCommunity of interest & expertise ºSustained input working collaboratively – clinicians, builders, managers ºAward of arts consultancy & 8 months co-creative work on design decisions: º Benefits Realisation Plan Links to partners in wider community Special interest groups Seldom heard

6. Place- making

7. Colours, textures & feelings

8. Vox-pops 'Today has been very useful and has made me aware of other peoples’ needs. I realised through the workshop the effect of colour on peoples emotional state - we need to make it as uplifting and welcoming as possible’ ‘ The most important thing for me is to preserve the identity and history of the present surgeries to create a timeline from the past to the future’ ‘ I want to make sure this centre is accessible and friendly to young children’

9. Wayfinding ‘ The thing I have learnt from looking at the model is that children and parents with push-chairs have not really been taking into account – and why put the buggy park next to the quiet area?’

10. Youth Project

11. Coming together

12. Lessons Learned? No substitute for ‘ outreach’ approach and personal contact to involve people from seldom heard groups Don’t be afraid to move away from traditional formulas – rich benefits – ‘ Hearts and Minds’ still to be won Don’t assume people ( lay & professional) have the understanding and skills needed to facilitate and nurture participation

13. Develop & participate in governance train as peer ambassadors in final phase An ongoing resource e.g. design and review info for services Sustainability harness the knowledge skills & experience developed: