2. TDSAT Seminar 20 January 2008 Kolkata, India Settlement of Disputes & Protection of Consumer Rights by RAMJI SRINIVASAN Advocate

3. -Evolving Scenario in the Sector -Its Impact on Nature of Disputes -Efficacy of the Response System

4. Evolving Scenario in the Sector CRYSTAL BALL GAZING A Look at the Past & A Peep into the Future*

5. SEVEN FORCES that are changing the World 1. Moore’s Law 1. Moore’s Law 2. The Digital World 2. The Digital World 3. Miniaturisation 3. Miniaturisation 4. Decreasing Costs 4. Decreasing Costs 5. Wireless Evolution 5. Wireless Evolution 6. Internet 6. Internet 7. Convergence 7. Convergence wayfinding.net wayfinding.net

6. SEVEN FORCES But ONE Common Denominator TECHNOLOGY The Biggest Catalyst

7. II. Impact on Nature of Disputes Impact on POLICY Impact on POLICY Impact on REGULATION Impact on REGULATION Impact on DISPUTE RESOLUTION Impact on DISPUTE RESOLUTION *

8. National Telecom POLICY Pre NTP Pre NTP NTP 94 NTP 94 NTP 99 NTP 99 NTP Amendment 2003 NTP Amendment 2003

9. POLICY means Guidelines Yet, we find: Increasing micro-management Increasing micro-management No technology neutrality No technology neutrality 100% Shareholder of the incumbent 100% Shareholder of the incumbent So, issues are bound to arise So, issues are bound to arise

10. REGULATION Licences u/s 4 - Indian Telegraph Act 1885 Licences u/s 4 - Indian Telegraph Act 1885 1996 Ordinances 1996 Ordinances 1997 TRAI Act 1997 TRAI Act 2000 TRAI Amendment 2000 TRAI Amendment 2002 Attempted Convergence Bill 2002 Attempted Convergence Bill 2003 Cable & Broadcasting Amdt 2003 Cable & Broadcasting Amdt 2006-2007 Further Amendments 2006-2007 Further Amendments

11. DISPUTE RESOLUTION High Court High Court TRAI – Old section 14 TRAI – Old section 14 TDSAT – 2000 Amendment (24.01.2000) TDSAT – 2000 Amendment (24.01.2000)  Limited exceptions: MRTPMRTP CPA –IndividualCPA –Individual 7-B, ITA – Statutory Arbitration7-B, ITA – Statutory Arbitration

12. Nature of Disputes Ever changing Ever changing Cycle of disputes Cycle of disputes Policy-Incumbent-Competition-Policy Policy-Incumbent-Competition-Policy

13. Nature of Disputes Policy & Licence: Policy & Licence:  WLL, SPECTRUM  Level Playing Field  Refund of Fees & Interest  AGR Definition  Migration Package  Cable & Broadcasting

14. Nature of Disputes Incumbent: Incumbent:  INTERCONNECTION  UNBUNDLING  ACCOUNTING SEPARATION  PREDATORY PRICING  ACCESS

15. Nature of Disputes Competition: Competition:  Unfair Trade Practices  Entry Barriers  Anti- Consumer

16. TDSAT EFFICACY of RESPONSE * Flexible & Responsive instead of Rigid & Technical Function is to Regulate and Not only Adjudicate

17. EFFICACY & EXPECTATIONS Not a mere substitute to the High Court Not a mere substitute to the High Court Adjudicator and Regulator rolled in one Adjudicator and Regulator rolled in one Since Policy & Licence & Regulations keep changing with times Since Policy & Licence & Regulations keep changing with times TDSAT should be able to mould relief TDSAT should be able to mould relief

18. CONSUMER INTEREST best served by Open Competition Open Competition Transparency Transparency Light touch Regulation Light touch Regulation Liberal Interpretation Liberal Interpretation Technology Neutrality Technology Neutrality Access to Dispute Resolution Mechanism Access to Dispute Resolution Mechanism

19. Thank You Ramji Srinivasan SASLEGAL@ gmail.com