1. Refurbishing Your Sails: Aging and Unique Programs San Diego’s Quieter Home Program 10/10/07 Sjohnna Knack Manager, Quieter Home Program

2. How are we unique? One of the largest remaining programs – approximately 9,000 homes left Each home 45 years or older must undergo a historical review process; almost 40% of the homes are deemed “Nationally Historic” Complexity of the housing stock – not your average track home

5. Unique Program Challenges Educating the homeowners, “I have to wait how long?!” Finding qualified Contractors Communication with Manufacturers Forming relationships with local jurisdictions

6. Strategic Plan Vision: To pioneer a first class aircraft sound insulation program. Mission: To deliver an innovative program making homes quieter through high quality construction and cutting-edge products. Value Statements: TEAMWORK RESPECT INTEGRITY RELATIONSHIPS

7. Strategic Changes Accelerated pace, more homes per year Two Architectural and Engineering firms Highly qualified and passionate staff Created two Program staff “teams” to accelerate the pace

8. Creating a Positive Brand New branding to accentuate the unique historical aspect of neighborhoods Presentation materials Clothing Tiles

9. Homeowner Information Meetings Approximately 50 homes a month Group meeting with presentation and workshop Creates relationships with Program Team Open communication Efficient use of staff resources, on-site signing of documents

10. Award-Winning Program Award-winning –Federal Historical Preservation Award –Governor's Historic Preservation Award –City of San Diego Award for Excellence for Historical Preservation Local architectural award for environmental solutions Very high homeowner satisfaction/participation Increases in FAA funding – $10-$12M annually

11. Sjohnna Knack Manager, Quieter Home Program San Diego International Airport sknack@san.org 619.400.2639 sknack@san.org