1. 2nd Southern Africa Regional Customer Services, Quality of Service (QoS) and Billing LANSMORE Hotel, Gaborone, Botswana, 16 -18 September 2015 Botswana

2. TDM Overview 1

3. TDM Overview - Strategic Statements 2 Vision Mission Corporate Slogan Values To be leader in the provision of integrated communication solutions with an intervention in the regional market To offer high quality communication solutions to operators, organizations and to the people, in view of a sound social and economic development of the country To allow people to communicate and develop Mozambique Customer care Innovation Professionalism Integrity Social responsibility

4. Voice Communication service Serviços-1.mp4Serviços-1.mp4 Post Paid /Pre Paid CDMA Virtual Calling Card Suplementary services on fixed line (voice mail, follow me, call forward, etc) Public phone Televoting Toll Free Voice Mail 3

5. DATA, INTERNET SERVICE AND MULTIMIDIA ISDN Leased Line TDM Evolution(VPN, IP, MPLS) Dedicated Internet Fax 2 Mail Broad Band (ADSL) Internet / cdma TDM_2.mp4 Internet / cdma TDM_2.mp4 Video conferencing 4

6. ADSL AUTOMATED PROVISIONING Supported by SACTELA Creation Modification Service termination Update on AAA, according to Billing package 5

7. ADSL SYNCRONIZATION ENGINE According to package in Billing System Corrects the Bandwidth in AAA Corrects the Time Restriction (navigation valid period) in AAA Corrects the zone in accordance with AAA subscriber prefix Fixes the IDcard in AAA Fixes BNAS parameters (data rate, Bind Mode, etc.) in AAA Close the connection on AAA (state = Closed) for non-active Subscribers in Billing system(Disconnected ) Non existent subscribers in Billing (test subscr., fraud, etc.) Subscribers with outstanding requests; after request closing (start billing) the system opens the link in AAA 6

8. ADSL SYNCRONIZATION ENGINE Syncronization Report 7

9. Quality of Service ITU-T Rec. E. 800 defines QoS as “collective effect of service performance which determines the degree of satisfaction of a user of the service” 8

10. KPI´S FOR ADSL JANUARY - JUNE 2015 9

11. ADSL MONTHLY TRAFFIC 10

12. 11 BILLING & CUSTOMER CARE

13. + SPDA G. COLLECT SACTELA GAIA SGI ERICSSON ANS ERICSSON ANS COMERCIAL ERICSSON AXE10 MTP(Via X.25) ITALTEL UT100 EMULADOR TAPE CDMA VOZ CDMA NET ADSL IN/OC S SOFTSWITCH MULTI BIT ECCS ICCS CONSOLAS SI SAI SCRIPTS RA SDI INCONSIST RA SDI INCONSIST ITEMSSWITCHING CENTER 12

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15. CHALLENGES Competition with mobile operators Customer retention Competitive pricing plans Deliver the right product to the customer Convergent billing VoIp Billing Billing accuracy Meet the customer needs The customer need better quality at low price The telecom operator need high revenue at low cost 14

16. THANK YOU Muito Obrigado! 15