1. DEVELOPING SERVICES BY CONSULTING YOUNG PEOPLE Becky Crang Performance Review And Information Officer

2. BUCKS YOS AND VIEWPOINT  Why we use Viewpoint  How we use Viewpoint  Strengths and weaknesses  Information collected  Wider context of consulting service users  Future developments

3. WHY WE USE VIEWPOINT  YJB Key Elements of Effective Practice  Inspection Report “Feedback from service users, parents / carers and children and young people was overwhelmingly positive”  Practitioner interest

4. HOW WE USE VIEWPOINT  YOT Service Quality questionnaire  End of every statutory intervention  Volunteers  Six monthly evaluation

5. STRENGTHS AND WEAKNESSES Strengths:  User friendly  Manipulation of data  Anonymisation  Identification of patterns

6. STRENGTHS AND WEAKNESSES Weaknesses:  Use at end of intervention  Attendance  Limitations of resources  Use with older young people  Clients with multiple interventions

7. INFORMATION COLLECTED and how this has been used to inform service development Information relating to:  The YOS and its environment  Attitudes to offending  Education, training and employment  Leisure activities  Changes

8. WIDER CONTEXT OF CONSULTING SERVICE USERS Feedback forms for YOS programmes:  Final Warning modules  Specialist group programmes  Parenting groups / one-to-one  Victim satisfaction  Practitioner satisfaction  YP involvement in interviews

9. FUTURE DEVELOPMENTS  Training of more volunteers  Expansion of Viewpoint usage  Improvement in technology  Improvement in overall approach

10. Questions?