1. Outlook 2013 & 2010 Lync Messanger

2. Outlook 2013 Ribbon Navigation Pane Message View Reading Pane Tabs Status Bar

3. Setting Options

4. Customizing Your View Modify the Navigation Pane Modify the Reading Pane Layout

5. Automatic Replies

6. Creating a Message

7. Addressing Recipients

8. Delivery Options

9. Save a Draft

10. Reply to an Email

11. Create Rules 1 2 3

12. Use Quick Steps Quick StepAction Move to:Moves the selected message to a mail folder that you specify and marks the message as read. To Manager Forwards the message to your manager. If your organization uses Microsoft Exchange Server, your manager's name is detected in the Global Address List (Global Address List: The address book that contains all user, group, and distribution list e-mail addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder e-mail addresses.) and inserted in the "To" box, or you can specify the recipient. Team E-mail Forwards the message to others in your team. If your organization uses Microsoft Exchange Server, your team members names are detected in the Global Address List (Global Address List: The address book that contains all user, group, and distribution list e-mail addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder e-mail addresses.) and inserted in the "To" box. DoneMoves the message to a specified mail folder, marks the message complete, and then marks it as read. Reply & DeleteOpens a reply to the selected message, and then deletes the original message. Create NewCreate your own Quick Step to execute any sequence of commands, name it, and then apply an icon to help you identify it.

13. Search

14. Search Folders

15. Set Up Delegation 1 2 3

16. Open Another User’s Inbox

17. Calendar

18. Views ViewDescription DayDisplays daily view Work WeekDisplays work days of the week WeekDisplays the full week MonthDisplays full month Schedule ViewHorizontal view great for viewing multiple calendars

19. Schedule a New Meeting Using Outlook 19 1.In the calendar view, click New Meeting button. 2.The meeting dialog box appears. Select Invitees, enter a subject and select a date and time. (Optional: Set Reminder, Categorize) 3.To send the meeting invite, click Send. 1 2 3

20. Check Invitees Schedule

21. Recurring Events

22. Responding to a Meeting Invite

23. Tracking Options

24. Cancel a Meeting

25. Create an Appointment

26. Recurring Entries Recurring entries do migrate. However, please be aware that recurring events that migrated to Outlook 2013 may have issues. If you are the meeting organizer and cannot modify a migrated recurring event or are having issues with an event, please delete the event and recreate it.

27. Sharing Calendars

28. Open Another User’s Calendar

29. Group Calendars

30. Calendar Permissions

31. Manually Add a Contact

32. Automatically Add Contact You can quickly add a contact to your address book from an email by simply right-clicking on the contact name and select “Add to Outlook Contacts”.

33. Create Contact Group

34. VCards

35. Outlook Web App (OWA)

36. Navigation.

37. Setting Options 12 43

38. Automatic Replies (Out of Office)

39. Features That Outlook Client Has But OWA Does Not Items that can only be VIEWED in Outlook Web App  You can view search folders in OWA, you just can’t create them in OWA  Notes and journal can only be viewed in OWA, not created Features in Outlook client, but not in Outlook Web App .pst files (archives)  Voting buttons  Propose new time for meetings  Customize the navigation pane in Outlook  Customize the to do bar  Customize Outlook today  Customizing date on Flags  Secondary time zones in calendar  Pasting inline images  Quick Steps  Task Requests  Control of Delegation Permissions  Templates

40. Lync 2010

41. Set Presence/Automatic Presence Click here to set your presence. 41 PRESENCE STATUSDESCRIPTION AvailableOnline and available. Busy You are in a Lync call or according to your Outlook Calendar, you are in a meeting. Do not disturb You do not want to be disturbed and will see conversation notifications only if they are sent by someone in your Workgroup. Be Right Back You are stepping away from the computer for a few moments. Appear Away Offline Your computer has been idle for a period of time. You are not signed in. Sign Out Signing out will end the Lync session associated with your user ID, but Lync continues to run in the background. When you sign out, the sign in window will appear. ExitExiting will end your Lync session and will shut down Lync on your computer.

42. What’s Happening Today?

43. Create a Group

44. Search for Contacts

45. Send an Instant Message

46. Reply to an Instant Message

47. Attach a File

48. Share Your Desktop Lync 2010 Enterprise Voice 48