2. Eng. Mgt 385 Statistical Process Control Stephen A. Raper Quality Management

3. Total Quality Management –A strategy for implementing and managing quality improvement activities on an organization-wide basis. –A broad spectrum of concepts and ideas, involving participative organizations and work culture, customer focus, supplier quality improvement, integration of the quality system with business goals, and many other activities to focus all elements of the organization around the quality improvement goal.

4. Quality Management Total Quality Management –A process approach –Statistical tools –Qualitative tools –Supportive Culture –Education and training –Continuous Improvement

5. Quality Management Quality Standards and Registration –ISO –ASQ Programs looking at systems and processes Focused on meeting standards Significant Costs

6. Quality Management Six-sigma –Reducing variability in key quality characteristics to the level at which failure or defects are extremely unlikely –2 part per billion defective assuming other key factors hold true –A corporate wide effort to reduce variability, and understand variability has cost implications

7. Baldrige Award A competitive national program –Leadership, information and analysis, strategic quality planning, human resource development and management, management of process quality, quality and operational results, customer focus and satisfaction –A systems driven approach? Worthwhile?

8. Quality Management Problem solving models –Figure 19.6, page 680, and others like it –Quality circles –Reengineering approaches Require rational and logical approaches Include quantitative and qualitative data Fit into TQM and continuous improvement

9. Quality Management Basic tools –Process flow charts –Cause and effect diagrams –Brainstorming –Data collection and analysis (simple to complex) –Graphs, run charts –Histograms, pareto analysis –Check sheets –Scatter diagrams –Control charts

10. Program Completed Program Completed University of Missouri-Rolla Copyright 2001 Curators of University of Missouri