1. FLIServices WHY-WHEN-WAY FORWARD Anita Pirc Velkavrh Strategic futures

2. An Information Service is this part of an Information system that serves data/knowledge/information to customers and collects it from its contributors, to manage and store it by optionally using administrators. Definition “service,” reflects the process of doing something beneficial for and in conjunction with some entity

3. WHY Much emphasis is put on services in the definition of the aim of the FLIS development: -to ensure that appropriate knowledge and information on forward-looking perspectives is available and used in policy making and in environment assessment. This living knowledge base will support networking (EIONET), exchange of experience and capacity building. -Already in this definition it is embraced importance of provision of different types of services between different users, based on requrments.

4. To improve: 1.accessibility and transparency of forward-looking information for users; experts and non-experts 2.management, sharing and use of information 3.sharing of expert knowledge widely (cooperation and communication) 4.to reinforce institutional capacity in the EEA and member countries; Aims of the FLIServices development

5. Infrastructure, Governance, Management Stock of materials, Glossary Countries Indicators and indicators scenarios trends, drivers assessment networking methods, tools use in policy making FLIS SERVICES EEA FLIS web platform COUNTRIES FLIS web platform Services for experts and for non-experts ie. search, easy access, sharing information, publishing, groupware Implications to FLIS Types of services What is web service

6. EEA PLATFORM FOR FLIS SERIVCES EEA expectations/requirements referring to countries contributions COUNTRIES PLATFORM FOR FLIS SERVICES Country market place for EIONET experts Preparation of products to support EEA activities ie. Live catalogue of needs and offers for FLIS. Shared platform countries- EEA: Glossary, library of needs for FLIS Happy future Not acting in time

7. The project will be developed in phases. Initial timeline scope is 2012-2014. During the whole period the infrastructure for services, management processes and tools, and appropriate governance will be developed for testing. Different emphases will be given to different components of the FLIS knowledge base. When

8. In 2012 priority of work is given to support 1. Drivers and trends services: Global megatrends, 2. Use of forward-looking information in policy making : Blossom 3. Glossary as part of the Methods and tools component 4. Developing generic services In 2013 and onwards is planned to continue initiated activities in 2012 with the focus on contributions to the SOER 2015 and some additional services: 1. Drivers and trends : horizon scanning 2. Catalogue of scenarios studies 3. Methods and tools (ie. Models inventory, “ methods corner”) 4.Use of forward-looking information in state of environment reporting (SOER 2015).

9. WHO would be involved? EEA experts NRC FLIS NRC FLIS CoG Ad-hoc NRC FLIS working group for different components of the project. Consortium of countries contracted under the Article 5 (until April 2013) Way forward

10. Meetings Meetings 2012 BLOSSOM: 19-20 November 2012, Cph Interested countries: Slovakia, Czech Republic, Romania, Switzerland OTHERS? FLIServices: 3-4 December 2012, Vienna INTERESTED COUNTRIES? Meetings 2013 3 meetings envisaged, topics and time tbd

11. Build relationship-manage challenges Dynamic continues client requirements the speed and ferocity of change has imposed unprecedented demands for immediacy and elasticity. THE SOLUTION: to audit the most common client change requests, to identify opportunities for new capabilities on the product/service roadmap. Understandability THE SOLUTION: Use multiple channels for communication Keep it short: Share the purpose: Content without context is useless. Test and retest Managing Up to expectations- satisfaction is a measure, THE SOLUTION: Transparency Trust THE SOLUTION: recognizing and rewarding honest behaviour on both sides.

12. SEIS principles Managed as close as possible to its source. Collected once, and shared with others for many purposes. Readily available to easily fulfil reporting obligations. Easily accessible to all users. Accessible to enable comparisons at the appropriate geographical scale, and citizen participation. Fully available to the general public, and at the national level in the relevant national language(s). Supported through common, free open software standards. Examples of SEIS principles already applied in FLIS: Inventory of models – decentralised management of information Development of facts sheets (scenarios studies, GMTs, FL Ind., Blossom) to improve transparency, comparability, quality, streamlining and reuse. Principles of development FLIServices

13. Principles- specific to FLIServices Not holistic system. We don’t mean to develop one system of services supporting everything. We identify and prioritise various possible services which will serve needs of users of FLIS. Reuse. FLIS service will prepare selected information (from the European and national level) of core importance to be used and reused by several users. Reuse will not be further controlled, FLIS services just liaise further uses. However, it establishes controlled process to support selection and approval of information of relevance. Web orientation of FLIS services. Dynamic system. Services should be able to adapt to changing needs. They will more focus on the relationships between information blocks rather than within blocks.