1. Suzy McNeilly Council on Aging & Human Services, Colfax, WA

2. The 4Rs of Volunteers Recruiting Retention Recognition (Minimizing) Risks Successfully Managing Volunteers while Minimizing Risks

4. Who are your Volunteers? Traditional Volunteers vs New Breed of Volunteers

5. What does it mean to volunteer?

6. Citizenship Philanthropy Respect Responsibility Caring Justice & Fairness Volunteer Core Values

7. Volunteer Protection Act of 1997

8. Risky Business...

9. A process to identify, assess, manage, and control potential events or situations, to provide reasonable assurance regarding the achievement of the organization’s objectives. Risk Management

10. How do you minimize risks while managing your volunteers?

11. Elements of Risk

12. Risk Assessment Identify the Risks Assess the Risks Control the Risks

14. Managing Your Volunteer Program

15. Job Descriptions Application & Selection “Hiring” Process Policies and Procedures Recognize strengths & build on them Recognize weaknesses & minimize them To Do List...

16. Volunteer retention is the key to program success. What can you do to make volunteering for your organization more fun? What can you do to connect volunteers to the entire organization? Take action, making necessary changes. Routinely Review & Update Programs

17. If it is not written down – it did not happen. Document. Document. Document. Be objective – not subjective.

18. Avoid assumptions and stereotypes. Volunteers need appropriate support and recognition to be effective. You must meet volunteers motivational needs in exchange for their contribution. Volunteer Retention & Recognition

19. Three types of motivation 1. Achievement 2. Influence 3. Affiliation A Few Words about Motivation

20. How do you recognize your volunteers and their success?

21. Who are your superheroes?