1. Power of Requests

2. Outline Orne Technique Darley/Batson Situation Research developments Discussion/applications

3. Orne Technique Research participation Extreme compliance Orne interested in hypnosis –Compliant under hypnosis? –Needed baseline

4. Orne Technique E1, 2,000 x 244, watch/return –Result E2 –You are to tear up the sheet of paper which you have just completed into a minimum of thirty-two pieces and go on to the next sheet of paper and continue working as you did before; when you have completed this piece of paper, pick up the next card which will instruct you further. Work as accurately and as rapidly as you can (Orne, 1962, p. 777) –Result Compliance/ post-ex subj.

5. Orne Technique Technique sequence –Interactional context –Commencement of interaction –Request –Cost cues –Scheduling –Compliance test –Opportunity to respond

6. Orne Technique Interactional context and preliminary interaction –Participants at pre-screening –Object “Personally serving in this study as a participant” –Attitude toward participation Social good, curiosity, credit/money, benefits, meet researchers, approval (Ronow & Rosenthal, 1997)

7. Orne Technique Context (continued) –Self-selection Commitment –Decision-to-action shift Jones & Gerard, 1967; Gollwitzer, 1990; Milgram, 1974 –New attitudes Achievement Consistency Trust (“blank cheque”) –Overall attitude Valence, strength, degree of ambivalence Cognition, affect, behavioral leaning –Period of latency

8. Orne Technique Commencement of interaction –Arrival Performance-motivated participant Skill test

9. Orne Technique Making requests –Attitude (cog, aff, beh) –Requests Task Persistence –Elaboration of attitude Cog, aff, beh

10. Orne Technique Cost cues –Long session length –Low balling –Attitudes Post-commitment –Attitudes got stronger –Perception of object Low choice request Full cost magnitude not fully revealed After performance began –Performance orientation (‘bus trip’), investment, distance to gain

11. Orne Technique Deadline and compliance test –Schedule Start, end (“Continue to work; I will return eventually.”), 2000 sheets, watch –Compliance tests Persistence Sheets

12. Orne Technique Opportunity to respond –Setting –Time

13. Orne Technique Conclusions –High compliance (Langer 2% of Orne) –Factors in request strength Secure commitment Manage perception of object Get behavior going (compare to Langer)

14. Hints as Requests Can hints work as requests –Language –Nonverbal communication –Undirected communication Potential advantages of hint techniques Darley/Batson 1973 –Good Samaritan –Implications for understanding compliance

15. Hints as Requests Seminarians –pretested Travel to speech site –Three hurry conditions –Speech –Religious orientation Encounter with victim –Help in low, medium, and high hurry was 10%, 45%, and 68%, respectively –Otherwise, no effects significant Compliance with experimenter –100%

16. Hints as Requests Interactional context and prior interaction –Selection of participants –Recruitment request, self-section –Selection of context Lab, alleyway –Two relationships w. experimenter w. victim (confederate) –Pre-experimental attitude As per Orne 1962 Attitude toward helping

17. Hints as Requests Commencement of interaction –Experimental task –Encounter with victim Notice? Interpretation Attitude

18. Hints as Requests Request adds behavioral detail –Experimental task clear –Confederate No direct instructions Not necessarily needed Attitude –Cog, aff., behavioral readiness

19. Hints as Requests Morality cue –Type of speech –Worked minimally Helping self-evident course? Help whom? Failed to arouse empathy? Priest and Levite modeled passing by? (e.g., Hockey Canada ads)

20. Hints as Requests Scheduling/compliance test –Experimental task Clear schedule and deadlines Travel time was manipulated –Confederate task Somewhat ambiguous

21. Hints as Requests Opportunity to Act –Low hurry Limited conflict, high opportunity-both sources Result—considerable compliance with victim –Medium hurry More conflict High compliance with experimenter Less with victim –High hurry High conflict High with experimenter Low with victim

22. Hints as Requests Why high compliance with victim in low conflict? –Object Fairly clear –Attitude Sufficient elaboration

23. Hints as Requests Why high compliance with experimenter? –High attitude-behavior consistency –Completely trumped victim technique

24. Hints as Requests Why did victim technique lose out under high conflict? –Situation with the victim in high hurry condition Low attitude-behavior correspondence Object –Stimulus could have eluded attention Attitude –Cognition: composing behavioral plan difficult, no time to implement, pass-by plans available (diffusion) –Affect: no time to develop empathy –Behavior: knowledge of first aid –Situation with experimenter in high hurry condition High attitude-behavior correspondence –No one acted heroically

25. Hints as Requests Hints can work if –They give rise to targeted perception of object –People have the targeted attitude –There is no desirable competing activity in progress at the same time –Example—Telus Mobility animal commercials

26. Figure 3.1: Factors in social influence. Boxes made up of solid lines represent situational factors in influence. These can be manipulated by the influence source in his or her attempt to alter the conduct of the influence recipient. All of the external factors must be present before influence can occur. Boxes composed in dotted lines represent cognitions that must be changed to make influence possible. Context Behavior Attitude Interaction Perception of object Opportunity Compliance test Consequences

27. Request Power Discussion –Applications