1. Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

2. Authentic? Communication?

3. Genuine…

4. We are judged by… What When Where How …we speak and act (including how we look) We judge others by… What When Where How …they speak and act (including how they look) Communication is… verbal and non-verbal We interpret the message and make inferences (often conclusions) based on our observations and experiences with communication processes

5. A substantial portion of our communication is non verbal *Often we communicate in non verbal ways using groups of behaviors.  Facial expression  Gestures  Body Language and Posture  Eye Gaze  Appearance

6. How do you create a genuine connection? Pay attention to nonverbal signs Concentrate on your tone of voice when speaking Use good eye contact Ask questions – Temperature checks Use signals to make communication more effective and meaningful Consider context

7. Quality Communication… Why? Reduces conflict Helps in achieving goals Strengthens relationships Improves job Satisfaction Helps to save time Easy promotions

8. Obstacles Interpersonal Complications Organizational Hurdles Physical Barriers

9. Conducive communication culture Mission/Vision Management Open Door Method

10. The Prep Work Purpose Results Audience Timing Place

11. The roles: Presenter and Audience both should…  Know their role  Actively Listen  Be aware of Nonverbal cues  Know their stress level  Know their triggers

12. Feedback… is a 2 way street Positive Process & Experience Timely Make it Regular Be Specific Use "I" Statements Limit Your Focus Follow Up

13. Putting it all together

15. Top Talent. Remarkable Results. Your People. Discover Them. Understand Them. Evolve Them. For more information, contact Carolyn Eagen, Consultant Direct : 813-280-3030 ceagen@omniagroup.com www.omniagroup.com Facebook.com/omniagroup Twitter.com/omniagroup LinkedIn.com/in/omniagroup